Marketing Operations Architect

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Marketing Operations Architect position is a crucial role responsible for providing expertise in marketing productivity management and digital asset management to support business processes and users. As the architect of these tools, builds workflows and designs user experiences to maximize ministry effectiveness. Must be passionate about leveraging technology to drive efficiency and enhance marketing efforts.

Essential Duties/Responsibilities

• Serves as the Systems Administrator for both the marketing productivity management system and the digital asset management system, overseeing their optimization, maintenance, and user support
• Identifies and implements optimal design and data elements for each system, collaborating closely with project managers and end users
• Builds and maintains enhancements to the systems and project workflows, ensuring realistic and efficient project scheduling
• Analyzes internal business practices to continuously improve the design and functionality of each system
• Fosters excellent internal customer relationships, working closely with project managers and end users to recommend business solutions and enhancements
• Communicates, troubleshoots, documents, and tracks the status of application issues and upgrades
• Interfaces with external technical support from vendors to resolve application problems and track maintenance and upgrades
• Collaborates with IT to deliver data from the systems to other applications as needed for reporting or other business functions

Other Duties/Responsibilities

• Serves as backup resource for Marketing Operations team members, as needed
• Performs all other duties as assigned

Managerial Breadth/Scope of Job

None

Working Environment/Physical Requirements

Fast-paced office environment with frequently changing priorities

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Essential

• Skill One
• Skill Two
• Skill Three
• Experience One
• Experience Two
• Qualification One

Desirable

• Skill Four
• Skill Five
• Skill Six
• Qualification Two