About the role
Position
Dispatcher - Load Planner
Pay Rate: Starting at $26.84
Schedules available: First 30 days will work Mon - Fri, then Sun - Weds or Weds - Sat 8am - 6pm
As the load planner, you will take responsibility for the planning and forecasting functions for selected markets. Provide creative solutions to exceed customer expectations. Assign loads based on customer requirements, driver availability and maximum profitability for assigned market.
Core Duties & Responsibilities:
Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments
Review markers, check over/under capacity, check freight needs with internal and external customers
Determine balance, capacity and demand of loads and trucks, assign trucks
Continually increase understanding of assigned market
Develop a strong relationship with Independent Contractors within assigned fleet
Offer exceptional support to drivers to ensure that their professional needs are being met
Monitor shipments throughout transit in order to effectively meet delivery schedules
Respond to customers efficiently, thoroughly, and professionally
Manage customer and driver expectations to align with operational capabilities
Monitor performance and available hours of Fleet Drivers
Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
Other duties as assigned
Requirements:
Self-motivated problem-solver with strong desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule
Skills:
Ideal candidate will possess a “can do" attitude with a “will do" work ethic
Must have the ability to work in a fast paced environment
Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience
Prior dispatch/load planning experience
Forward Air is an Equal Opportunity employer.
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