About the role
Overview
Are you looking to level up your career and transition into leadership? Frank Gay Services is seeking an
Residential HVAC Service Supervisor
ready to TradeUP to a new opportunity. If you're passionate about leading teams, ensuring customer satisfaction, and driving performance, this is the position for you!
Salary + Bonus Range
$65,000 - $80,000+/yr
Weekly Pay
Monthly Performance Bonus
Medical, Dental, Vision
Paid Time Off (PTO)
Paid Holidays
Birthday Paid Off
Company Paid Life Insurance
401(k) Matching
Tuition & Education Assistance
Company Phone and Laptop
Access to Company Vehicle While on the Job
About the Role
The HVAC Service Supervisor reports directly to the HVAC Service Manager and is primarily responsible for supervising all AC Service & Maintenance Technicians. This role facilitates training and coaching of technicians, ensures complete customer satisfaction, and resolves escalated customer complaints. You will coach and train technicians on customer service, sales, technical & mechanical knowledge, and company products and services.
What You Will Do
As an HVAC Service Supervisor, you will coordinate and manage Field Service Technicians, increase business volume and customer base, and manage staff to meet and exceed customer expectations. Your responsibilities include:
Partnering Across Departments
Collaborate with installation, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers by company standards and procedures.
Customer Resolution
Follow up and resolve escalated customer disputes/complaints, ensuring effective and long-term problem resolution.
Performance Monitoring
Act on the department’s projected and forecasted performance goals, including average ticket per call, percentage of sales leads, average callbacks, and number of COD calls completed.
Feedback and Support
Provide regular feedback to the Service Line Operations Manager and consistent support, professional development, and coaching to all service technicians.
Technician Communication
Maintain effective communication with each technician to ensure clear understanding of goals and expectations.
Weekly Meetings
Plan, develop, and lead weekly technician meetings with appropriate, positive, and balanced content.
Safety Integration
Ensure that safety topics are incorporated into coaching conversations, weekly meetings, and training sessions.
What You Need
Experience
At least five (5) years of HVAC residential service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems. At least three (3) years of HVAC Service Technician experience with the ability to train others.
Outdoor Work
Must be willing to work outdoors in any weather conditions.
Physical Dexterity
Must occasionally lift and/or move 75+ pounds
Travel
Some local travel is expected for this position.
Ready to Make a Significant Impact?
Join Frank Gay Services and become a leader in our award-winning HVAC service department. If you are ready to take the next step in your career with a company that values your time and expertise, apply today!
Apply Now and Start Your Journey with Frank Gay Services!