About the role
Salary: £21,294 a year
per annum inclusive of HCAS
Day Surgery Unit in Heatherwood Hospital are looking for an enthusiastic, professional , reliable, hardworking motivated to meet the administrative demands of our busy Day Surgery Unit.
Provide administrative and clerical support to the Day Surgery Unit at Heatherwood Hospital, ensuring the efficient operation of the service. Welcome patients, visitors, and staff in a professional and courteous manner. Maintain accurate patient records and documentation in line with Trust policies, procedures, and Information Governance requirements.
General clerical and administrative duties including any department specific requirements that are compatible with the duties and responsibilities of the post, for example, pre-admission administrative responsibilities for scheduled patients.
Meeting and greeting patients when arriving for admissions and providing patients/relatives correct ward/departmental contact details.
Admitting patients on arrival to the unit using EPIC and keeping staff informed of patients admissions.
Managing and dealing with telephone enquiries.
Ensure EPIC is maintained and up to date relevant to the ward clerk role.
Scanning/uploading documents/patient records on to EPIC.
Assisting clinical staff with ensuring all inpatients EDD (Estimated Date of Discharge) is up to date and recorded withing EPIC.
Printing Wrist bands on admission.
To assist in booking interpreters including transport required for patients admission. Ordering departmental stationery, collect and transmit mail.
To ensure that all patients and visitors are treated in a polite and courteous manner and receive prompt assistance when required.