UA Collector

Compensation: $18.00 - $22.00

Porch Light Health is a respected leader in the outpatient treatment of Opioid Use Disorder (OUD) and Alcohol Use Disorder (AUD) and other addictive disorders. This role is embedded in The Recovery Center (TRC) which provides court ordered care in Cortez, CO and surrounding communities. We foster a supportive and family-oriented environment where patients are treated with compassion, respect, and honesty. Our team believes that addiction is a chronic, relapsing brain disease, and we are passionate about helping individuals navigate their recovery journey. We provide behavioral health services, Medication-Assisted Treatment (MAT), and psychiatric care helping patients discover their purpose and build a healthy community. We are seeking a dedicated and compassionate

Patient Care Coordinator for UA Collections

to join our growing team in a fast-paced, dynamic medical setting. This entry-level position offers comprehensive training and the opportunity to make a direct impact on the lives of patients.

Responsibilities and Duties

As a Patient Care Coordinator and UA Collector, you will be trained to support the professional medical staff and help manage clinic operations. Key responsibilities include:

Collecting Urine Drug Screens

This role primarily collects observed urine samples in our lab and documents in our medical record system.

Patient Scheduling

Coordinate patient appointments and ensure timely and accurate scheduling.

Collecting Vitals & Patient Information

Take and record vital signs (e.g., blood pressure, temperature, heart rate) and gather essential patient information.

Phone Handling & Patient Interaction

Answer phone calls, assist patients with inquiries, and provide direction as needed.

Patient Registration

Admit and register patients into the clinic system, ensuring all necessary documentation is completed.

Data & Record Keeping

Accurately input patient data into the clinic’s electronic health record (EHR) system and maintain updated patient files.

Facility Maintenance

Assist with building upkeep, cleaning, and ensuring the clinic environment is safe and welcoming.

Communication with Medical Staff

Relay information between patients and medical providers, ensuring smooth communication and efficient care.

Customer Service & Patient-Centered Care

Provide exceptional service to patients by assisting with inquiries, directing them to appropriate services, and fostering a compassionate and supportive clinic atmosphere.

Crisis Management & De-escalation

Demonstrate competency in verbal de-escalation, crisis intervention techniques, and maintaining a calm, professional demeanor in stressful situations.

Regulatory Compliance

Follow HIPAA, OSHA, and other safety protocols to ensure patient confidentiality and a safe work environment.

Additionally, employees will be expected to develop a high-level understanding of:

Medication-Assisted Treatment (MAT)

Harm Reduction and Low Barrier/High Access Treatment

Patient confidentiality (HIPAA)

Safety practices (OSHA)

Crisis Intervention and De-escalation

Qualifications and Skills

Previous Experience

Experience in a medical clinic or addiction treatment setting is preferred. However, willingness to learn and grow in the field is equally valued.

Education

High school diploma or GED equivalent required. Experience can substitute for educational requirements in some cases.

Technical Skills

Basic computer skills, including proficiency with office software and EHR systems.

Transportation

Reliable transportation is required for commuting to the clinic.

Time Management

Strong organizational and time management skills are essential.

Dependability

Must be reliable, punctual, and able to work effectively in a team environment.

Licenses/Certifications

Valid driver’s license is required.

Job Type

Part Time

This position may require flexibility with hours, M-F 4pm - 7pm, Saturday-Sunday 2pm-7pm
.

Healthcare Setting

Clinic

environment focused on addiction medicine and patient care.

Work Location

In-person at The Recovery Center in Cortez, CO

Anticipated Application Window - This role is anticipated to close within 30 days from the date of posting.  However, if the position has not been filled, PLH may keep the application open until filled.