About the role
Responsible for providing preventative maintenance and repair to compressor customers in a timely and professional manner. Ensures total customer satisfaction and the integrity of the company and its products.
- Accurately and efficiently executes airend rebuilds
- Troubleshoots, overhauls, repairs and tests compressors, blowers, vacuum pumps and other industrial products
- Balances rotor assemblies to specifications
- Performs mechanical work on compressors, related products, building equipment and equipment
- Provides professional troubleshooting and technical services in person or over the phone
- Provides a high level of customer service in response to customer needs and satisfies their expectations
- Promotes and practices proper safety procedures and the correct use of personal protective equipment at all times
- Maintains a high level of quality control
- Ensures all service equipment and tools are in good working order, clean and properly repaired including proper tooling and equipment calibration
- Prepares and provides various reports as directed including but not limited to maintaining accurate records on airend rebuild, equipment and preventative maintenance programs
- Completes customer work order forms and other job-related paperwork timely and accurately
- Trains and assists other Service Technicians
- Maintains cleanliness of shop
- Optimizes sales potential with customers
- Performs other related duties as assigned by management
Supervisory Responsibilities: This position has no supervisory responsibility.
- Must be friendly, courteous, service-oriented, flexible and enjoy working with a variety of staff
- Must be detail-oriented and work effectively under pressure while meeting all applicable deadlines
- Must have firm commitment to excellence and high standards
- Strong communications skills including ability to listen attentively and to communicate information clearly and effectively
- Detail oriented, organized, self-motivated, resourceful, and adaptable; able to work independently within team focused environment
- Strong understanding of how to create highly satisfied customer
- Ability to follow established policies and procedures with a safety-first attitude
- Good reading, comprehension, technical aptitude, analytical skills, and basic computer knowledge
- Demonstrated problem solving and process analysis skills
- Good judgement skills with the ability to make timely and sound decisions
- Good hand-eye coordination, excellent manual dexterity, able to work with small, detailed objects
- Experience using mechanic tools, basic hand tools, pipe installation tools and equipment maintenance knowledge
- Proficient in using measuring devices such as micrometers, calipers and dial indicators; understanding of clearances and tolerances
- Knowledge of air compressor or other pneumatic mechanical equipment preferred
- Basic electrical knowledge preferred
- Must maintain valid Transportation Worker Identification Credentials (TWIC)
- Willingness to obtain and maintain necessary certifications required to operate equipment as directed by federal, state and/or local ordinances
- Willingness to work hours outside of the standard schedule as needed, with appropriate notice when possible
- Working knowledge of Microsoft Office 365 software