About the role
Description
Service Advisor
About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions / Key Responsibilities
- Greet customers and document vehicle concerns.
- Create repair orders and estimate repairs.
- Communicate technician findings and recommend services.
- Obtain approvals and maintain clear communication with customers.
- Handle phone calls, scheduling, and appointment management.
- Review MPI results with customers.
- Coordinate with Parts and Technicians on repair timelines.
- Close repair orders and review final invoices.
- Support warranty documentation as needed.
- Maintain CSI expectations and follow-up processes.
Additional Responsibilities
Assist with customer transportation and rental arrangements.
Requirements
Qualifications
- 1–2 years service advisor experience preferred.
- Strong customer service and communication skills.
- Ability to learn DMS and scheduling systems.
- Automotive knowledge preferred.
Work Environment
Service drive and office environment.
Physical Requirements
Standing for long periods
Customer interaction throughout the day
Schedule
Full-time; includes Saturdays.
KPIs
CSI Scores
RO Accuracy
Sales per RO
Follow-Up Completion
Compensation
$48,000–$180,000+/yr (based on experience and performance)