About the role
Description
Service Advisor Trainee
About the Role
The Service Advisor Trainee supports the service team while learning dealership processes, customer communication, and repair order workflow. This role prepares for advancement into a full-Service Advisor position.
Essential Functions / Key Responsibilities
- Assist with customer check-in and documentation.
- Learn repair order creation and estimate building.
- Support MPI communication to customers.
- Coordinate internal communication with technicians.
- Learn scheduling and appointment processes.
- Assist with customer updates and follow-up.
- Shadow experienced Service Advisors.
- Support service drive organization and vehicle staging.
- Assist with closing repair orders.
- Learn warranty and compliance basics.
Additional Responsibilities
Support service drive cleanliness and workflow.
Requirements
Qualifications
- Customer service experience preferred.
- Interest in automotive repair and service.
- Ability to learn quickly and take direction.
- Strong communication and multitasking ability.
Work Environment
Service drive and office environment.
Physical Requirements
Standing for long periods
Schedule
Full-time; weekends may be required.
KPIs
Training Milestones
Customer Interaction Quality
RO Accuracy Progress