About the role
Description
Warranty Administrator
About the Role
The Warranty Administrator processes all warranty claims, ensures compliance with OEM policies, and supports accurate documentation for payment recovery.
Essential Functions / Key Responsibilities
- Submit warranty claims accurately and timely.
- Review repair orders for proper documentation.
- Verify technician notes, labor times, and parts usage.
- Communicate with OEM for claim status or corrections.
- Maintain warranty schedules and reconcile unpaid claims.
- Coordinate with Service Advisors on warranty approvals.
- Assist Technicians with proper documentation.
- Monitor recall requirements and documentation.
- Support audits and record retention.
- Stay current on OEM warranty policy changes.
Additional Responsibilities
Assist with internal warranty training.
Requirements
Qualifications
- 1–2 years warranty experience preferred.
- Strong understanding of repair order documentation.
- Ability to interpret OEM policy guidelines.
- High attention to detail.
Work Environment
Office environment with interaction in shop areas.
Physical Requirements
Sitting, paperwork handling
Schedule
Full-time; increased work at month-end.
KPIs
Claim Accuracy
Claim Recovery Rate
Timeliness
Audit Compliance
Compensation
$22–$32/hr (based on experience and performance)