About the role
Pay: $18.00 to $20.00 per hour
Description
Position Summary
The Logistics Technician I supports IT hardware logistics and deployment operations, with a primary focus on computer refreshes, imaging, shipping/receiving, and inventory control. This role requires strong customer service skills, attention to detail, and the ability to follow established procedures in a fast-paced environment. Strong organizational skills, clear documentation, effective communication, and a proactive approach to follow-up are essential to ensure that all assigned tasks, ticket updates, and inventory actions are completed accurately and on schedule.
Pay Range: $18 - $20 per hour
Key Responsibilities
Inventory Management:
Organize and maintain the storage room; track IT hardware as it enters and leaves inventory.
Ticket Management:
Process and update requests in the Wolken ticketing system promptly, documenting all end-user interactions and resolutions.
Computer Refresh & Deployment:
Image new PCs/Macs, perform disk wipes, and prepare systems for deployment.
Hardware Collections:
Coordinate the return and processing of hardware during refresh cycles, acquisitions, and terminations.
Shipping/Receiving:
Package, label, and ship IT hardware; receive and inspect incoming shipments.
Storage Area Maintenance:
Keep the storage area clean, organized, and properly labeled to support efficient inventory tracking and quick access to equipment.
Collaboration:
Work closely with end users, IT support staff, and vendors to ensure smooth logistics operations.
Requirements
Qualifications
1–3 years’ experience in PC support, desktop support, or corporate helpdesk environment.
Proficiency with computer imaging and disk wiping tools.
Strong organizational skills with a proven ability to document processes, follow up, and close out tasks promptly.
Strong written and verbal communication skills for documenting activities and collaborating with stakeholders.
Ability to maintain a clean, orderly, and well-labeled storage area.
Strong attention to detail and ability to manage multiple priorities.
Excellent interpersonal and customer service skills.