About the role
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We're looking for a
finance-minded leader
to run our Americas Order Management and billing operation — someone who understands revenue recognition (ASC 606) deeply enough to make judgment calls on complex, non-standard contracts, and who can lead a team through the operational execution that follows.
This is
not
a traditional billing, AR, or collections role. We need someone who can look at a contract, understand how its terms affect revenue recognition timing, and confidently explain — and when necessary, challenge — how that translates into billing and financial reporting. Order Management process can be learned on the job. What we can't teach quickly is strong accounting judgment.
If your background is revenue accounting, technical accounting, or FP&A, and you're curious about moving into an operational leadership seat — this role was built with you in mind.
What You'll Do
Revenue & Accounting Judgment
Serve as the go-to resource for how contract terms, order changes, and billing decisions affect revenue recognition under ASC 606
Evaluate complex or non-standard customer contracts — performance obligations, variable consideration, contract modifications — and determine appropriate revenue treatment
Partner with Revenue Accounting, Deal Desk, Sales, and Legal to resolve ambiguous or high-risk revenue scenarios before they become downstream problems
Own and strengthen SOX/internal controls across the order-to-billing process; partner with Order Management Assurance on risk and controls
Be comfortable pushing back on Sales or Deal Desk when a deal structure creates revenue recognition risk
Team & Operational Leadership
Lead, coach, and develop a team responsible for Americas order management and billing execution
Own SLAs, KPIs, and workload planning across the team
Resolve complex order and billing escalations that require financial judgment, not just process knowledge
Drive accurate, timely, SOX-compliant execution through month-end, quarter-end, and year-end close
Conduct transaction-level completeness and accuracy reviews
Process, Systems & Transformation
Identify and lead process improvement, automation, and AI-enabled efficiency initiatives
Standardize SOPs and decision frameworks to reduce manual validation, rework, and inconsistent execution
Partner on systems enhancements, UAT, and broader transformation initiatives (Salesforce, Workday, Zuora, or comparable platforms)
Build stronger integrity and reconciliation discipline across contracts, orders, billing systems, and the GL
What You Bring
Required
8+ years of progressive experience spanning finance, revenue accounting, and/or order-to-cash operations
Genuine, hands-on knowledge of
ASC 606 / revenue recognition
— able to speak to specific contracts or scenarios where you personally determined or influenced revenue treatment
Experience navigating
SOX / internal controls
, including audit support (internal or external)
People management experience — leading, coaching, and developing a team
Comfort operating in ambiguity and making judgment calls without a clean playbook
Strong reconciliation and data-integrity mindset across contracts, billing, and financial systems
Strongly Preferred
SaaS or technology industry experience
Experience at a large, recognizable company with mature finance/controls infrastructure
Exposure to Deal Desk, Sales, or Legal in a contract-review or revenue-advisory capacity
Systems experience with Salesforce, Workday, Zuora, or comparable Quote-to-Cash platforms
Experience leading or contributing to systems/process transformation initiatives
This role is not a fit if your experience is primarily:
AR, collections, cash application, or DSO-focused billing operations
GTM Revenue Operations (Salesforce administration, lead routing, pipeline/territory management)
Audit-only, without commercial or revenue recognition exposure
Transformation/PMO work without an accounting foundation
Why This Role
This team is being intentionally rebuilt with more structure, stronger financial judgment, and less manual, reactive work. You'll have real influence over how the Americas order-to-revenue process works — not just executing an existing playbook, but building the frameworks, controls, and standards that the function runs on going forward. It's a rare seat that lets you use deep accounting judgment in an operational leadership capacity, with a clear growth path as the organization scales.
Compensation:
This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus
opportunities.
$85,000.00 - $149,400.00
Benefits:
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click
here
to view a summary overview of our Benefits.
Working at Genesys
AI at enterprise scale
– Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture
– Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era
– Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back
– Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally
– Genesys is
Great Place to Work®
certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our
Careers site
and
Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities
.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, d