About the role
Based at Folkestone Services, the Customs Coordinator is responsible for processing customs documentation accurately and efficiently, while providing a professional and helpful service to drivers using our facilities. The role combines customs administration with face-to-face customer service, providing assistance to drivers while ensuring customs processes and site procedures are followed accurately.
Key Responsibilities
- Ensure all customs documentation is accurately entered into the designated customs systems
- Greet drivers professionally and provide customer service with queries related to customs clearance, parking, and site procedures.
- Follow processes using relevant software
- Guide drivers through payment options and troubleshoot issues with payment terminals.
- Undertake seals checks when necessary
- Liaise with Border Force and other government departments
- Finalising files in a timely manner
- Report any systems issues / incidents
- Report any accidents, security breaches, or health & safety concerns.
- Work with on-site security contractors
- Liaise with all parties relevant for on-site examination
- Follow all safety procedures when entering the lorry park, including wearing appropriate PPE.
- Provide support with customs declaration completion
- Undertake audit of on-site arrivals
- First Aid & Fire Warden duties
- Previous administrative and customer service experience.
- Knowledge of customs procedures and/or experience working with customs systems is desirable
- Strong attention to detail and the ability to process information accurately.
- Confident using computer systems and able to learn new software and processes quickly.
- Excellent verbal and written communication skills, with the confidence to communicate effectively with colleagues, external organisations, and drivers, including individuals whose first language is not English.