About the role
Pay: $20.00 to $21.00 per hour
Description
Customer Care Specialist (Placement Focus)
Salt Lake City, UT | Full-Time | 100% On-Site
What You’ll Do (aka your impact):
Help Build Belonging. Create Community. Change a Girl’s Story.
Looking for more than just a job? At Girl Scouts of Utah, you’ll help girls and volunteers
find their place, build confidence, and create lifelong connections
. As a
Customer Care Specialist (Placement)
, you’re not just answering questions—you’re helping people
belong
. You’ll be the go-to person who turns interest into action and helps grow our community:
Connect & Convert
Guide future Girl Scouts and volunteers from “I’m interested” to “I’m in!”
Follow up on leads and help families find the right fit
Share the value of Girl Scouts in a way that feels real and exciting
Match People to Purpose
Place girls into the
right troops and experiences
Help adults find meaningful volunteer roles
Support new volunteers through onboarding (yes, including background checks)
Keep It Organized (Without the Chaos)
Manage member data and placements in Salesforce and other systems
Process registrations, transfers, cancellations, and updates
Spot trends and help identify communities that need more support
Be a Customer Experience Pro
Answer questions across phone, email, chat, and in-person
Deliver fast, friendly, and real support
Help solve problems—80% at first contact
Why This Role is Perfect for You
You love helping people feel seen, heard, and included
You’re organized but also great with people
You’re curious, adaptable, and not afraid of learning new systems
You want your work to actually
mean something
What You’ll Get
A mission-driven role where your work
directly impacts girls and communities
A collaborative, inclusive team that values your voice
Real growth opportunities (skills + career path)
A structured ON_SITE schedule with some flexibility:
10:00–7:30 (Mon–Thurs)
Friday half-day
Some evening/weekend availability may be required for events.
Excellent Health, Life and Supplemental Insurance
401(k) Retirement benefits - with up to a 4% match, vested immediately!
Opportunity to participate in Employee Resource Groups designed to impact DEIRJ
GENEROUS Paid Time Off: 43 days per year total!!!!!
The Must-Haves
At least 1 year of customer service or admin experience
Comfort with tech (CRMs like Salesforce = a plus)
Strong communication skills (you keep it clear, kind, and human)
A passion for community, equity, and making an impact
Bonus Points If You:
Speak Spanish
Have nonprofit or volunteer experience
Love working in fast-paced, people-focused environments
The Bottom Line
This isn’t just a support role—it’s a
community-building role
.
You’ll help girls find their people, volunteers find their purpose, and families find something bigger than themselves.
Ready to make an impact? Apply now and help us build the future—one connection at a time.
Requirements
Must have a reliable vehicle for transportation, current Utah driver’s license, and automobile insurance.
Physical Demands:
The physical demands described here are representative of those that an employee must successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this position, the employee is regularly required to:
Speak clearly to ensure listeners understand and comprehend the speech of others.
Ability to view a computer screen for extended periods of time.
See details of objects that are less than a few feet away.
See differences between colors, shades, and brightness.
Stand, walk, and/or sit for extended periods of time.
Lift and/or move up to 35 pounds.
Stoop, kneel, crouch, or crawl. ‘
Demonstrate the good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
Core Competencies
Business-First mindset
Communicator
Critical Thinker
Leadership and Stewardship
Customer Centric
Digital, Virtual and Technical Proficiency
Financial Acumen
Learning and Innovation
Relational Intelligence
Commitment to Diversity, Equity, Inclusion, and Racial Justice
Alignment with Girl Scouts of Utah’s Mission