About the role
Salary: £25,272 a year
(pa, pro rata if part-time)
Appointments Booking Officer, Band 2 (37.5 hours a week)
Ability to communicate clearly with patients or other service users, provide information on a range of issues relating to their referral or appointment. The majority of this will be over the phone in a call centre type environment.
To answer all incoming calls from patients, staff and other healthcare professionals. Ensure issues are escalated in a timely manner to the most appropriate team or supervisor following department processes. Booking patients into clinic slots, making changes to their existing appointment if required or cancel as requested ensuring the relevant letter is sent to the patient.