Assistant Clinic Manager

Overview

#1 Referred ABA Company by BCBAs and RBTs!

Who we are

Golden Steps ABA is on a mission to change lives—one step at a time. We’re not just building a team; we’re creating a community where inclusion, impact, and growth are the norm for our teammates and our patients. If you're ready to take the next step forward and want to be part of a crew that celebrates heart, hustle, and high standards, come thrive with us.

Why You’ll Love Working with us

Unmatched Culture

Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

Diversity & Inclusion

We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

Growth & Advancement

We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

Support for Continuing Education

Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Benefits and Perks Created to Support You

Enjoy competitive PTO, paid sick leave, health/dental/vision coverage, and a 401K with match — because great work deserves great benefits.

Responsibilities

The Assistant Clinic Manager (ACM) supports day-to-day operations in the ABA clinic to ensure a safe, organized, and efficient environment for staff, clients, and families. This role works closely with the Clinic Manager, Clinical Director, RBTs, BCBAs, and administrative teams to maintain high operational standards, ensure schedule accuracy, support staff and families, and uphold all Golden Steps ABA policies.

This is a hands-on leadership support position requiring strong communication, organization, and problem-solving skills.

Qualifications

Key Responsibilities

• Clinic Operations Support

Assist in daily clinic opening and closing procedures

Maintain clinic organization, cleanliness, and safety standards

Support and reinforce clinic schedules, attendance tracking, and room assignments

Ensure therapy rooms and materials are prepared daily

Monitor supply levels and restock as needed

Assist with facility maintenance requests and vendor coordination

Ensure completion of daily logs, safety checks, and required compliance documentation

• Staff Support & Coordination

Support the Clinic Manager with RBT scheduling, shift coverage, and daily staff flow

Help coordinate staff rotations, lunches, and breaks

Assist with welcoming, onboarding, and orienting new RBTs

Provide ongoing support to staff to maintain a positive clinic culture

Assist with implementing staff appreciation and team-building activities

• Client & Family Support

Greet families and provide warm, professional communication

Assist with the onboarding and orientation of new clients entering clinic-based services

Support parent questions and clinic navigation

Facilitate smooth transitions between therapy sessions and rooms

Assist with obtaining required forms, consents, and documentation

• Scheduling & Attendance Monitoring

Assist Clinic Manager with daily schedule and attendance review

Track cancellations and same-day changes

Communicate schedule adjustments to staff and clinical teams

Assist with coordinating make-up sessions when appropriate

Monitor session utilization and notify leadership of attendance concerns

• Compliance & Documentation

Maintain clinic binders, posted compliance materials, and required documentation

Assist with collecting staff certifications, CPR/First Aid status, and training records

Support timely completion of incident reports and proper documentation procedures

Reinforce compliance with Golden Steps ABA policies, HIPAA, and safety protocols

• Safety & Emergency Readiness

Assist with safety drills (fire, lockdown, elopement, medical)

Ensure crisis materials and emergency supplies are adequately stocked

Support Clinical Director and Clinic Manager during safety or behavioral incidents

Maintain documentation required for licensing or internal audits

• Collaboration With Clinical Team

Support coordination between BCBAs, Clinical Directors, and RBTs

• Help organize BCBA overlap schedules within the clinic
• Assist with parent meeting coordination and communication
• Reinforce behavioral expectations and clinic-wide initiatives

• Leadership & Professional Conduct

Model professionalism and communicate respectfully at all times

Maintain confidentiality and HIPAA compliance

Assist in problem-solving daily challenges

Provide support and accountability among clinic staff

Maintain flexibility to meet evolving clinic needs

Benefits

Qualifications

Required

• High school diploma required; Associate’s or Bachelor’s degree preferred
• Experience in healthcare, behavioral health, education, childcare, or ABA settings
• Current CPR/First Aid certification OR ability to obtain within 30 days of hire
• Registered Behavior Technician (RBT) certification OR willingness to obtain within 60–90 days (company supported)
• Strong organization, communication, and multitasking skills
• Ability to maintain professionalism and confidentiality
• Ability to work effectively in a fast-paced, child-centered environment
• Basic computer literacy and comfort learning new platforms

Preferred

• Experience in ABA therapy or autism services
• Previous administrative, scheduling, or leadership experience
• Knowledge of HIPAA and safety protocols

Strong customer service background

Work Environment & Schedule

• Primarily clinic-based, with frequent interaction with children, families, and staff
• Must be able to move throughout the clinic and assist with transitions
• Schedule varies based on clinic needs
• The assigned schedule is ____ am to ____ pm for this location.
• Must be able to work up to two (2) Saturdays per month
• Occasional additional hours may be required for onboarding, events, or urgent operational needs

Golden Steps ABA provides equal employment opportunity to all persons without regard to race, color, religion, creed, age, marital status, sexual orientation, gender identity or expression, citizenship status, national origin, ethnicity, military/veteran status, or disability which can be reasonably accommodated without undue hardship, or any other classification protected by law.
This applies to all terms and conditions of employment including recruitment, hiring, compensation, training, promotions, terminations, layoffs, transfers and leaves of absence.