About the role
The Supportive Housing Case Manager - CNA (Ages 18–25) supports young adults in securing and keeping stable housing while building life skills and independence. Using a positive, youth-centered approach, you’ll carry a small caseload (12–18 clients), offer flexible one-on-one guidance, and connect them to education, jobs, and community resources. This is a rewarding role for anyone who enjoys cheering young people on as they step confidently into adulthood.
Schedule
Monday - Fridays - (VARIED SHIFTS) - You may choose between the following shifts:
- Shift 1: (8am-4pm)
- Shift 2: (4pm-12am)
- Shift 3: (12am-8am)
Sat and Sun- (VARIED SHIFTS) - You may choose between the following shifts:
- Shift 1: (8am-4pm)
- Shift 2: (4pm-12am)
- Shift 3: (12am-8am)
Key Responsibilities
- Conduct intake assessments, develop individualized housing stability/service plans, and update plans quarterly or as needs change.
- Assist clients in securing and maintaining permanent housing (lease signing, landlord mediation, rental arrears negotiation, unit inspections, etc.).
- Coordinate medical, mental health, substance use treatment, benefits enrollment (SSI/SSDI, SNAP, Medicaid), employment, and other supportive services.
- Use harm-reduction and trauma-informed approaches in all client interactions.
- Advocate for clients with landlords, courts, hospitals, and benefit agencies.
- Facilitate crisis intervention and de-escalation when needed; participate in on-call rotation (if applicable).
- Participate in case conferences, staff meetings, and regular supervision.
- Collaborate with property managers, housing navigators, peer specialists, and clinical teams.
- Monitor and record vital signs, including temperature, pulse, and blood pressure.
- Provide support in urgent care situations and assist with basic medical procedures.
- Help patients with mobility needs, including lifting and transferring individuals as necessary.
- Communicate effectively with staff regarding patient conditions and any changes observed.
- Provide empathetic assistance to patients and uphold safety standards
- Participate in patient care planning and collaborate with healthcare professionals to ensure comprehensive care.
- Bachelor’s degree in social work, psychology, human services, or related field (preferred).
- At least 1–2 years of case management experience with people experiencing homelessness, mental illness, substance use, or trauma.
- Knowledge of Housing First, harm reduction, trauma-informed care, and motivational interviewing (preferred).
- Proficiency with Microsoft Office.
- Excellent organizational, documentation, and time-management skills.
- Ability to work independently in the field and manage a flexible schedule (some evenings/weekends).
- Ability to pass background checks.
Physical Demands
- Frequent travel throughout the service area for home visits and meetings
- Ability to manage emotionally intense situations and secondary trauma
- Lifting: Must be able to lift and carry items weighing up to 50 pounds occasionally.
- Standing/Walking: Requires standing and walking for extended periods during shifts.
- Bending/Stooping: Frequent bending, stooping, and reaching to access materials stored at various heights.
Job Type: Full-time
Expected hours: 40 per week
Schedule
- 8-hour shift
- Monday to Friday (8am - 4pm)
License/Certification
- Driver's License (Required)
Willingness to travel
- As needed
Work Location: In person