About the role

Goodwill Northern Michigan is seeking a Human Service Worker (HSW) to support daily operations at the Goodwill Inn, a 24 x 7 x 365 low-barrier, housing-focused emergency shelter. This role provides direct support to guests while helping maintain a safe, respectful, and dignified environment.
This position pays $20/hr, and there is a $2/hr shift differential for hours worked between 10pm and 6am.
Shifts Available: 2nd Shift: 1:45pm - 12am
3rd Shift: 9:45am - 8am
Positions may include day, evening, overnight, weekend, and holiday shifts
Flexible scheduling required based on shelter operations and coverage needs
Part-time opportunities may be available
Benefits include: Medical, dental, and vision insurance

Paid time off and paid holidays

Retirement plan with employer contribution

Training and professional development opportunities
Key Responsibilities: Support day-to-day shelter operations and guest services
Welcome, monitor, and assist guests and visitors; manage intake and exits
Provide information, referrals, and community resource support
Maintain accurate records, including HMIS data entry and daily event logs
Ensure guest sign-in accuracy and compliance with shelter expectations
Monitor facility safety, cleanliness, and emergency procedures
Answer phones, respond to emails, and prepare basic documentation
Accept and document community donations, issuing receipts as required
Coordinate with partner agencies when emergency lodging is needed due to capacity
Respond to medical or safety incidents within certification guidelines and complete required documentation
Attend required trainings and staff meetings
Qualifications & Expectations: Commitment to Goodwill’s mission and values
Ability to work respectfully with individuals experiencing homelessness and diverse populations
Strong attention to confidentiality, safety, and professionalism
Ability to follow policies, procedures, and emergency protocols
Comfortable working in a fast-paced, people-centered environment

Qualifications: High school diploma or GED required; post-secondary education in human services preferred.
Experience or knowledge related to homelessness or human services preferred.
Strong verbal and written communication skills.
Basic computer skills; typing at least 30 wpm.
Ability to multitask and manage competing priorities.
Physical & Schedule Requirements: Ability to sit, stand, walk (including uneven surfaces), bend, kneel, reach, and perform repetitive movements.
Ability to lift 20–30 lbs. regularly, with occasional heavier lifting.
Availability for 24/7 coverage as needed.

Human Service Worker