Outlet Associate

Job Location Berry Road- Outlet Job Summary: The Outlet Associate supports daily outlet store operations by assisting customers, rotating merchandise, maintaining a clean and safe sales floor, and supporting production and donation flow as needed. This position helps create a positive customer experience while supporting Goodwill’s mission and operational goals.

The Outlet Associate is responsible for providing customer service, assisting with merchandise movement, keeping the outlet floor organized, and following all safety and loss prevention procedures. This role requires strong teamwork, attention to safety, and the ability to work in a fast-paced retail environment. Job Description Essential Functions Customer Service Greet and

assist

customers in a friendly and professional manner.

Answer basic questions about outlet store procedures, pricing, and merchandise. Help

maintain

a positive shopping experience for all customers.
Respond to customer needs and escalate concerns to management when needed.

Merchandise Handling Assist

with moving carts,

table s, tables, or merchandise onto and off the sales floor.

Rotate merchandise according to store procedures.
Keep merchandise areas organized and safe for customers and team members.
Support sorting, staging, and recovery of goods as assigned
.
Store Operations
Maintain cleanliness of the sales floor, production areas, restrooms, and exterior areas as assigned.

Assist

with opening and closing duties.
Support donation flow and backroom operations when needed.

Follow cash handling procedures if assigned to register duties.
Safety and Loss Prevention
Follow all safety procedures when moving merchandise, carts,

table s, or equipment.

Keep aisles,

exits , and work areas clear of hazards.

Report injuries, safety concerns, theft, or suspicious activity to management.
Follow all company policies, procedures, and attendance expectations.

Teamwork

Work cooperatively with store leadership and team members.

Communicate issues, supply needs, or customer concerns promptly.

Be flexible and

assist

in different areas of the store based on business needs.
Support production and sales goals through consistent work habits.

Minimum Qualifications Required Skills Education High School Diploma or equivalent preferred. Experience Previous

retail, warehouse, production, or customer service experience preferred , but not

required . Knowledge and Skills Basic customer service skills.

Ability to follow instructions and work as part of a team.

Ability to stand, walk, bend, lift, push, and pull throughout the shift.

Ability to handle merchandise safely and efficiently.

Dependable attendance and punctuality.
Basic communication and problem-solving skills.

Ability to work in a diverse environment with

different cultural

backgrounds and experiences.

Ability to

work

a flexible schedule, including evenings, weekends, and holidays.

Ability to

• operate
• equipment used in outlet operations, including pallet jacks, carts,
• table s, and related material handling equipment.

Ability to

operate

a forklift, if required by location. Must obtain forklift certification. Training and certification are provided by the organization.

Preferred Education / Experience / Knowledge & Skills / Certifications & License
High School Diploma or equivalent preferred.

Previous

retail, customer service, or production experience preferred.

Experience working in

• fast ‑ paced ,
• high ‑ volume
• environments preferred.

Prior nonprofit or

mission ‑ based

retail experience is a plus.

Experience

• operating
• a
• point ‑ of ‑ sale
• system or handling cash transactions preferred.
• Bilingual language skills are preferred.