About the role
Description
As a Bilingual Payment Center Representative, you'll assist Graceland customers with their accounts. Representatives are responsible for collecting payments, making payment arrangements, providing friendly payment reminders, and other day to day customer relations. All you need is a passion for building connections and helping customers!
Communicate in a professional manner with customers regarding rental accounts
Process customer payments
Discuss acceptable payment arrangements
Interact internally with various other departments
Promptly accept inbound calls from customers on a national level
All other duties as assigned by management
Hours-10:30 a.m. - 7:00 p.m.
Requirements
High School Diploma or equivalent
Excellent customer service skills with prior experience preferred
Outgoing personality
Solid computer, grammar and multi-tasking skills
Strong attention to detail with time management and decision-making skills
Ability to work comfortably in a fast-paced, high-volume payment center
Bilingual (English/Spanish)