About the role

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Job Summary

The VP, AI Product & Deployment is responsible for building and operating the system that turns AI capabilities into repeatable, scalable, revenue-generating products across the Government Experience platform.

This role unifies product strategy, real-world deployment, and commercialization into a single operating model—ensuring that Granicus AI initiatives are grounded in customer reality and deliver measurable outcomes. Unlike traditional product leadership roles, this position is accountable for what gets built, what works in the field, and what successfully scales across the customer base.

Ownership spans the full lifecycle of AI products across the Government Experience Agent (GXA), Government Experience Insights (GXI), and Government Experience Cloud (GXC), operating at the intersection of Product, Engineering, Go-To-Market, and Customer Experience.

Why This Role Matters Granicus operates at a scale few companies can match serving thousands of government organizations and hundreds of millions of constituents across the US, UK, Australia, and beyond. This role defines how AI transforms the platform from a collection of applications into a true operating system for government experience where data, workflows, and agents work together to deliver measurable outcomes for the public.

This is a high-visibility, high-impact role at a pivotal moment in the company’s trajectory.

What Your Impact Will Look Like

AI Product & Platform Leadership

Define and operate a unified AI product system across GXA, GXI, and GXC
Translate customer needs, deployment learnings, and market signals into clear product priorities
Drive a multi-year roadmap grounded in real-world usage and adoption
Build business cases for investment to meet market narrative and promises to customers
Partner with Engineering and Data Science to deliver scalable, production-ready AI capabilities
Serve as the primary AI product voice to executive leadership, the board, PE sponsors, and potential acquirers

Pricing, Packaging, and Commercial Strategy

Define pricing, packaging, and tiering models for GXA, GXI, and GXC
Lead the transition from traditional licensing to consumption- and outcomes-based pricing
Partner with Product Marketing on positioning, differentiation, and GTM narrative
Collaborate with Finance and Revenue leadership on ARR and margin modelling
Use deployment data to validate willingness-to-pay and outcome value across segments

Cross-Functional Leadership

Align Product, Engineering, Agent Factory, GTM, Sales Engineering, and Customer Experience
Act as the central integrator of AI strategy and execution across the company
Represent AI product and deployment strategy internally and externally

Feedback Loop, Adoption, and Revenue

Build a closed-loop system connecting build (Agent Factory) → deploy (FDE) → standardize (Product) → scale (GTM)
Instrument deployment, usage, and outcome data to inform roadmap and pricing decisions
Own AI success metrics including adoption, time-to-value, utilization, ROI, and expansion ARR
Establish guardrails to prevent inappropriate discounting of AI capabilities

Productization & Scale

Serve as final authority on what becomes a product versus bespoke deployment
Convert successful deployments into supported, commercially packaged offerings
Prevent fragmentation by enforcing clear productization criteria

Forward Deployed Engineering

Help shape and scale a forward‑deployed engineering (FDE) function, informed by best‑in‑class industry models
Partner with teams to bring AI solutions into complex government environments, particularly within strategic accounts
Serve as a key input and validation partner for AI product decisions through applied, in‑field experience
Advise on and influence the allocation approach for when and how FDE resources are deployed

AI Deployment Operating Model

Define standards, playbooks, and reference architectures for AI deployment across agencies

Reduce time-to-value and increase repeatability across implementations

Create reusable deployment patterns across priority domains, including:

Web CMS and Service Requests

Communications and Engagement

Permitting, Licensing, and Compliance

Records Requests and Transparency

Agenda and Meeting Management

Knowledge/ Skills/ Abilities

Deep understanding of AI/ML systems, agentic architectures, and data platforms
Strong product judgment informed by real-world deployment and customer outcomes
Ability to operate fluently across technical, commercial, and government audiences
Proven capability to lead cross-functional teams and complex initiatives at scale
Strong commercial acumen, including pricing strategy and revenue modeling
Executive presence with the ability to influence senior leadership and stakeholders
Ability to balance speed with operational discipline and accountability

Experience/ Credentials

15+ years of product and/or engineering leadership experience in enterprise SaaS, data platforms, or GovTech
Master of Business Administration (MBA) (strongly preferred)
Proven experience owning both product strategy and real-world technical deployment
Experience defining pricing and packaging for AI or platform products, including consumption or outcomes-based models
Track record of building and scaling cross-functional teams across Product, Engineering, and GTM
Experience operating in high-growth or private equity-backed environments
Public sector or GovTech domain expertise strongly preferred

Other Job Info

This role is typically performed on a computer using Zoom or Teams. The individual will be on camera throughout the day engaging with other employees and clients. The role is typically performed indoors within a home office environment. This role is typically performed while sitting or standing at a desk.

Pay Range

USD $200,000.00 - USD $250,000.00 /Yr.

About Us

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

Vice President, AI Product & Deployment