About the role
Salary: £25760.00 to £27476.00
PREVIOUS APPLICANTS NEED NOT APPLY
Operationally responsible for the delivery day to day key performance indicators for the unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment.
Be the custodian of a brilliant experience for all our patients, Role Model through excellent customer service skills at all points of patient engagement a warm and engaging interaction with asmile at all times
Operationally responsible for day-to-day delivery and implementation of departmental proceduresliaising with other management groups & departments to ensure processes meet the needs of services, divisions and the organisation.
Responsible for the standard and quality of the Outpatient Administration, requesting, analysing and acting on information relating to general performance activity and quality, and takingcorrective action where appropriate to meet the required standards or improve quality
Use waiting lists, on hold reports and other patient tracking reports, to direct outpatient administrators to book outpatient appointments in line with the Trusts Elective Access, Booking and Choice Policy, monitoring booking performance against key performance indicators.
Work with service leads to ensure Referral to Treatment (RTT) performance targets are met and patients are booked in order of chronology or clinical necessity and in accordance with the TrustsElective Access, Booking and Choice of Day policy and departmental Standard Operating Procedures.
Check all patient demographics at clinic attendance, updating changes on the patient administration system and administering overseas patient payment forms.
Manage follow up patient wait list for service by validating the Validation tool completing a test your knowledge and completing and submitting the information to the automation team within theagreed time frame.
Please see the attached job description for full information