About the role
Salary: £31500.00 to £34600.00
We are seeking an additional service manager to join our hospital at home operational leadership team. We are a dynamic and progressive team known for our innovative approach and can-do attitude, managing the following key services: Virtual Wards, IV at Home, Urgent Wrap Around Care and Call Before Convey (CB4C).
Manage the operational delivery of our hospital at home services, ensuring provision of high quality, safe and effective patient care.
Manage staff rotas, visiting lists, service capacity and clinical workload giving consideration to adequate cover and clinical skill mix.
Support with providing data needed to demonstrate service performance.
Work collaboratively as a key member of the team, promote a positive working culture, encouraging staff participation and involvement in developing and improving the service.
Line management of the Service Coordinator Team provide support, guidance and supervision.
Recruitment and induction of new staff.
Attendance at internal and external meetings including monthly governance and delivery meetings representing the services.
Collaborative working with GPNs data and performance team.
Incident reporting and investigation.
Sign off of pay roll submissions/invoices/expenses.
Monthly audits to ensure delivery and compliance with all required standards, developing action plans as required.
Dealing with escalated queries from patients / family members.
Manage issues/ incidents/complaints/escalations as required and escalating to a senior manager if required.
Other responsibilities include, but are not limited to:
MANAGERIAL