About the role
Compensation: Starting at $25.00/hr (credit for same/similar work)
Service & Support Administrator
(aka: Case Manager) Full-Time | Monday–Friday | 8:00 AM–4:00 PM
Hybrid Work / Flexible Schedule
1 Position Available
As a Service & Support Administrator (SSA), you help individuals with developmental disabilities live fuller, more independent lives in their communities. You become the person who helps connect the dots between goals, services, providers, and opportunities.
This role is about coordination, advocacy, and impact . You’ll work directly with individuals, families, providers, and community partners to ensure the right supports are in place and working well.
As an SSA, you will coordinate services and supports that help individuals live the lives they choose. Key responsibilities include:
- Developing and maintaining Individual Service Plans (ISPs) using person-centered planning
- Coordinating assessments and services that support each individual’s goals
- Monitoring services to ensure quality, safety, and effectiveness
- Working closely with individuals, families, providers, and community partners
- Responding to health and welfare concerns when they arise
- Maintaining accurate documentation and regulatory compliance
- Supporting individuals through ongoing service coordination and advocacy
- Participating in an on-call rotation (roughly 2-3 times a year) to address urgent needs
- Every day looks a little different. One moment you might be helping someone plan their future goals, the next you’re solving a problem that helps them stay safely supported at home.
You’ll Thrive in This Role If You
- Care deeply about helping others succeed
- Communicate clearly and build strong relationships
- Stay organized while managing multiple responsibilities
- Think critically and solve problems quickly
- Work well both independently and as part of a team
Benefits
Flexible/Hybrid schedule
Mileage reimbursement
Professional development assistance
Tuition reimbursement
Health insurance
Retirement plan (OPERS- Ohio Public Employer Retirement System)
Sick, Vacation, Personal days
Vision insurance
Dental insurance
Life insurance
Pet Insurance
Employee assistance program
Minimum Qualifications
- Bachelor’s degree (human services, social work, special education, or related field preferred)
- Ability to obtain required Service & Support Administrator certification (at hire)
- Valid Ohio driver’s license and reliable transportation
- Ability to pass required background checks, drug screen and physical
Required Knowledge, Skills & Abilities (KSAs)
(Any Combination of Education and Experience)
Knowledge of
Principles of developmental disabilities services, social work, rehabilitation, or related human services fields
Person-centered planning practices
State and federal laws and administrative rules governing service coordination and client rights
Medicaid waiver and Targeted Case Management requirements
Skills in
Professional written and verbal communication
Interviewing and information gathering
Maintaining accurate and timely documentation
Use of standard office technology and electronic documentation systems
Ability to
- Organize and maintain confidential records
- Interpret and apply administrative rules and policies
- Manage multiple assignments and regulatory deadlines
- Exercise sound judgment in responding to safety or service concerns
- Work collaboratively with individuals served, families, providers, and agency staff
- Adapt to evolving technology systems and service requirements