Maintenance Technician

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com . JOB DESCRIPTION SUMMARY The Maintenance Technician will be responsible for contributing to an exceptional resident experience alongside the Community team and Estates Management team through the provision of a high standard of repairs, maintenance tasks, planned and unplanned works and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment. JOB DESCRIPTION Key Role Responsibilities Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Communicates effectively with residents,

clients, contractors and

colleagues; demonstrating a

clear understanding of maintenance issues and using initiative to respond accordingly. Monitors

and maintains the

electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants

when required.
Promotes customer satisfaction by providing regular updates to residents

via Onsesite regarding ongoing

or delayed maintenance issues.
Administers all property maintenance & records in accordance with Greystar policies & procedures.
Maintains a focus on delivering services within agreed budgetary &

resource parameters. Maintains adequate levels of

spares, stock and

supplies, ensuring effective forward

planning. Diagnoses

and undertakes repair and maintenance tasks to a high

quality including

plumbing, joinery and carpentry,

painting/decorating and

lighting;

or organises and

oversees repairs to completion if referred to contractors.
Reports any incidents or accidents to the Community Manager using the correct system and documentation.
Ensures all communal areas of the site including refuse and recycling facilities

are frequently inspected

and maintained to

the highest standards of repair & cleanliness. Coordinates

and accompanies external

Contractors/Suppliers

executing minor works on site.
Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.
Monitors Sub-Contractors performance to standard

and retains accurate records

of their site operations including all relevant RAMS & Permits to Work.
Ensures annual checks are carried out for their statutory insurance and

qualifications. Manages

and maintains all

statutory testing

records, utilising other

team members

where appropriate Carries out annual PAT testing and inspections of emergency lighting, weekly fire

alarm tests and

fire evacuations Ensures the gardens

and grounds maintenance

to the property are

well maintained,

clean, tidy and hazard free, supervising external contractors

as required.
Practices proper safety techniques in accordance

with Company and

safe systems of work guidelines.
Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
Reviews site risk assessments

as required with Community

Manager. Seeks to maximise efficiency of

utilities.
Knowledge & Qualifications
A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
Awareness of H&S requirements on site.
Continually strives to improve

knowledge, skills and

abilities to produce the best results.
A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.
Experience &
Skills
Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the

following trades; plumber, electrician or

carpenter. Experience of installing

and maintaining hot

and cold water systems, sanitary appliances and soil and waste drainage. Experience of installing

and maintaining electrical

systems and fire alarm,

emergency lighting and

security systems.
Fluent English verbal and written communication skills.
Helpful, friendly personality with effective communication skills behaving in a

professional, courteous and

helpful manner towards colleagues and residents.
Good team player with strong relationship building and influencing skills.
Positive approach and ability to work on own initiative.
Ability

to determine cost

effective solutions to repairs.
Contractor & Supplier Supervision skills are desirable.
Excellent organisation skills with the ability to multi task and prioritise.
Flexible approach to work and adaptable to thrive in a changing environment.
Important Notice:
Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.