About the role
Description Griot’s Garage
Griot's Garage is the leader in providing complete car care solutions for the car care enthusiasts. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun in Our Garage ! Overview
As the Quality Assurance Specialist III, you will report to the Quality Assurance Manager and serve as the strategic and technical lead for the QA team. You will oversee the entire Quality Management System (QMS), manage external vendor audits, and lead regulatory compliance initiatives. This role bridges operational execution and corporate strategy, working directly with R&D, Production, and Supply Chain managers to mitigate risk and drive facility-wide quality excellence. Responsibilities
Own and manage the site-wide QMS, ensuring robust tracking of CAPAs, nonconformances, and change controls
Act as the lead auditor for internal facility processes and manage the external supplier/vendor qualification audit program
Lead complex root cause analysis investigations for critical quality failures and customer complaints
Author, review, and approve critical SOPs, quality policies, and validation protocols
Track, analyze, and present quality metrics (KPIs) and compliance trends to senior management
Host regulatory inspectors and external client auditors, serving as the primary technical point of contact
Mentor, train, and guide junior QA Specialists and establish site-wide compliance training programs
Proactively identify compliance risks and lead continuous improvement projects to enhance efficiency
Requirements
Qualifications
High school diploma or equivalent (Bachelor’s degree in Business, Engineering, or a scientific field highly preferred)
Minimum of 5+ years of quality assurance experience in an industrial manufacturing environment (chemical or automotive consumer goods preferred)
Expert knowledge of QA methodologies, root cause analysis tools (e.g., 5 Whys, Fishbone), and QMS software
Proven experience managing supplier quality programs and hosting external regulatory audits
Advanced data analysis skills with high proficiency in Excel and ERP systems
Strong leadership, mentoring, and conflict-resolution skills
ASQ certified quality auditor (CQA) or manager (CMQ/OE) is a major plus
Interest in cars and car care, a plus!
Work Environment
Split between an office setting and a manufacturing floor environment
Prolonged standing, walking, and exposure to loud noises and varying warehouse temperatures
Proper PPE and adherence to the facility dress code are required
Benefits
A competitive wage (DOE)
Co-pay Medical, Co-pay Dental
Life Insurance
401(k) Plan
Paid vacation days + holiday pay
Employee discount plan
Employee Profit Sharing Plan
Work Location: Plainfield, IN
Job Type: Full-time
Pay: $89,440-$135,200 per year/salary exempt
Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer. To apply for this position, please apply on our Career Page:
Career Opportunities - Griot's Garage