Information Governance Operations Technician

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.
Join our Information Governance team as an Information Governance Operations Technician located in our Dallas office.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role will be based in our Dallas office, on an in-office basis. This role reports to the Information Governance Operations Manager.
Position Summary:
The Information Governance Operations Technician is responsible for performing general information management tasks including maintaining client information in both physical and electronic formats. The individual must have the ability to work in an organized, efficient manner with strong attention to detail, while working independently with minimal supervision. They should also be flexible to work overtime as needed. The Information Governance Operations Technician is required to work on-site full time (five days per week).

Key Responsibilities: Completes core information management services including:
Label review, validation, printing, and provision
Indexing material into RMS database
Location tracking
Onsite, offsite, and electronic collection audits
Processing collections for transfers for departing attorneys and clients
Coordinating pickups and deliveries from offsite storage vendors
Labeling and auditing of files under Ethical Wall or Legal Hold
Monitoring usage and compliance in electronic repositories
Locating and retrieving files in response to requests from authorized users
Generates routine and ad hoc reports from the Records Management database
Responds to end user questions, providing solutions that adhere to Information Governance policies and standards
Assists with office moves and movement of files
Monitors and audits access to physical and electronic confidential information
Identifies non-compliance with Information Governance policies or practices and escalates as appropriate
Works with client teams and administrative personnel to build compliant workflows and practices
Actively participates in departmental projects and initiatives
Performs other general administrative duties as assigned
Qualifications:
Skills & Competencies
High attention to detail, outstanding organizational skills, and the ability to manage time effectively
Excellent interpersonal and communication skills (oral and written), and professional demeanor and presentation
Strong problem-solving skills, takes initiative and uses good judgment, and has excellent follow-up skills
Ability to work under pressure to meet strict deadlines, adapt to a fast-paced environment to achieve business goals and objectives
Highly motivated, self-starter who can work well under minimal supervision, as well as take a proactive approach in being team-oriented
Recognize confidential, sensitive, and proprietary information and maintain confidentiality
Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
Commitment to continuous education and development within the discipline

Education & Prior Experience
High school diploma; college degree is a plus
1 to 3 years of information management experience, preferably in a law firm or other professional services firm
Technology
Computer proficiency in Windows-based software and Microsoft Office Suite applications including Word, PowerPoint, Excel, and Outlook. Experience with Records Management Systems such as FileTrail or LegalKEY is a plus
Excellent computer skills and the ability to learn new software applications quickly
Understanding of AI capabilities, limitations, and responsible use in a professional environment
Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms) to support daily workflow and/or improve work quality
Physical Requirements:
While performing the duties of this job, the employee is occasionally required to move from workstation or desk throughout the work area to work independently or with a team to meet with colleagues or supervisor and retrieve work assignments
This position may also be sedentary and require the employee to sit for extended periods of time
Requires manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.