About the role
Description
Company Description Haven Services , formerly known as The Waterworks, unites trusted experts in Plumbing, HVAC, and Electrical services across Ohio under one name. Known for quality workmanship and honest communication, Haven delivers consistent, reliable, and customer-focused service while honoring its local roots. With a mission to create comfort, stability, and peace of mind, Haven serves communities with a commitment to excellence. The team takes pride in sharing knowledge and providing essential services to make homes and businesses safer, more efficient, and more comfortable. Haven is dedicated to building a safe haven in Ohio through exceptional service and trusted relationships. Role Description The Plumbing Estimator plays a critical role in driving revenue, profitability, and customer satisfaction. This position is responsible for evaluating residential and commercial plumbing opportunities, developing accurate and competitive estimates, and converting opportunities into awarded jobs. This is a customer-facing, results-driven role that blends technical expertise, sales acumen, and relationship-building to support company growth.
Benefits: Haven Services & The Waterworks offer a competitive benefits package, including:
Medical Insurance
PPO and HDHP options
HSA/HRA plans available
- One HDHP option with 100% employee premium coverage
- Dental & Vision Insurance Company-Paid Life & AD&D Insurance Company-Paid Disability Insurance 401(k) Retirement Plan Employee Assistance Program (EAP) Paid Time Off
- Earn two weeks during your first year
Paid Floating Holidays
Paid Holidays
Benefits begin on the first of the month following hire, with PTO, holidays, and 401(k) eligibility starting immediately. Requirements
Estimating & Project Evaluation
Conduct on-site assessments for plumbing installations, repairs, remodels, and renovations
Accurately estimate labor, materials, equipment, and project timelines
Prepare detailed, professional proposals aligned with company pricing standards and target gross margins
Interpret blueprints, specifications, and scope documents to develop accurate bids
Create isometric drawings when needed to support project clarity
Sales & Customer Experience
Present estimates confidently to customers, clearly explaining scope and value
Build strong relationships with residential and commercial clients to increase bid acceptance rates
Maintain a high close ratio and contribute directly to revenue growth targets
Provide consultative solutions that align with customer needs and budget
Project Coordination
Collaborate with operations and field teams to ensure smooth project handoff
Communicate job scope, materials, and timelines with project managers and supervisors
Partner with purchasing to secure cost-effective materials and maintain profitability
Track and manage estimate pipeline, follow-ups, and awarded jobs
Quality & Continuous Improvement
Ensure all estimates comply with local plumbing codes and company standards
Monitor job performance against estimates to improve future accuracy
Follow up with customers post-completion to ensure satisfaction and identify opportunities
Contribute to process improvements and estimating best practices
Qualifications & Requirements
Experience
3+ years of plumbing estimating experience (commercial and/or residential preferred)
Strong hands-on plumbing field experience (service, remodel, or new construction)
Master-level plumbing knowledge; state license preferred
Technical Skills
Strong knowledge of plumbing systems, materials, and installation methods
Ability to read and interpret blueprints, schematics, and construction documents
Experience with estimating software and Microsoft Office (Excel, Outlook, etc.)
Ability to develop accurate takeoffs and cost projections
Sales & Business Acumen
Proven ability to close bids and drive revenue growth
Strong understanding of pricing strategies and gross margin targets
Ability to balance competitiveness with profitability
Communication & Professionalism
Excellent verbal and written communication skills
Strong customer service mindset with the ability to build trust and credibility
Professional presence with the ability to represent the company at a high level
Additional Strengths ( Nice to Have)
Experience working in a high-growth service company environment
Familiarity with CRM systems and pipeline tracking ( Service Titan would be Plus )
Strong organizational and time management skills
Ability to manage multiple estimates and deadlines simultaneously
Equal Opportunity Employer - AAP/M/F/V/D/SO