Server

Description

Who We Are

• At Hawkers Asian Street Food, our purpose is simple: we spark adventure. Everything we do is driven by three mantras that define who we are and how we show up every day. We always care
• — for each and every guest as if they are our only guest, and for our team as family. We never compromise
• — paying attention to the details and maximizing the potential in every team member and every experience. And we be disruptive
• — challenging the status quo, refusing to succumb to industry norms, and continually raising the bar.
• If you’re ready to bring that spirit to work every single day, we want you on our team.

What’s in It for You?

• Competitive hourly wage (commensurate with experience and market).
• Tip share eligibility per restaurant policy.
• Flexible scheduling with part-time and full-time opportunities.
• Meal benefits during scheduled shifts.
• Opportunity for growth within a rapidly expanding brand.

Position Summary

As a Server at Hawkers, you are more than an order-taker — you are a storyteller, brand ambassador, and the heartbeat of the guest experience. You will guide guests through our menu, share the Hawkers story, and create moments that turn first-time visitors into loyal regulars. This role demands genuine warmth, hustle, product knowledge, and a team-first mindset every single shift.

Requirements

Guest Experience & Service

• Greet guests promptly and warmly upon seating, setting the tone for an exceptional dining experience from the first moment.
• Share the story of Hawkers — our inspiration, our cuisine, and our method of service — in a way that feels natural and engaging, not scripted.
• Guide guests through the menu with enthusiasm and genuine product knowledge; make confident, personalized recommendations.
• Take food and beverage orders accurately and efficiently, entering them into the POS system without delay.
• Deliver food and drinks from the bar and kitchen, ensuring every plate reaches the right guest promptly and correctly.
• Check in with tables during their meal to ensure satisfaction, proactively resolve any concerns, and anticipate needs before guests have to ask.
• Maintain clean and organized tables through proactive pre-bussing and attention to detail throughout the dining experience.
• Enhance the guest experience through thoughtful recommendations of menu items, beverages, and specials.

Operations & Standards

• Process payments accurately using the POS system; handle all acceptable forms of payment with security and professionalism.
• Verify guest identification to ensure responsible alcohol service in compliance with all applicable laws and regulations.
• Maintain cleanliness and organization of your section throughout the shift, including all assigned opening, mid-shift, and closing side work.
• Adhere to all OSHA and HACCP compliance standards; maintain or obtain a Food Handlers Certification.
• Complete all required training courses, assessments, and ongoing development to stay current with menu changes and service standards.

Teamwork & Culture

• Work positively and collaboratively with Server Assistants, kitchen staff, bartenders, and all team members, especially during high-volume periods.
• Support fellow team members whenever possible — at Hawkers, we succeed together.
• Uphold and embody Hawkers’ values of adventure, community, and genuine hospitality in every guest interaction.
• Perform additional duties as assigned by management.

Qualifications

Required

• Must be at least 18 years of age.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Strong attention to detail and ability to remain composed and accurate in a fast-paced environment.
• Genuine passion for hospitality and creating memorable guest experiences.
• Must have or be willing to obtain Food Handlers Certification.
• Must be willing to obtain applicable alcohol service certification (e.g., TABC, RBS, or state equivalent) if not already held.
• Success in this role requires genuine hospitality, urgency, adaptability, strong communication, and the ability to stay composed in a high-volume environment.

Preferred

• 1+ years of prior serving experience in a full-service restaurant environment.
• Familiarity with POS systems (Toast, Aloha, or similar).
• Current alcohol service certification (TABC, RBS, or state equivalent).
• Knowledge of or curiosity about Asian cuisine and culture.

Physical Requirements

• Must be able to frequently stand, walk, bend, squat, and reach above shoulder level for the duration of a shift.
• Must be able to lift and carry up to 20 lbs.
• Must be able to work in a climate-controlled restaurant environment with periods of high noise and activity.