About the role
Job Description
Position Summary
Thursday Day Shift, 6:30am - 3pm
Friday Swing Shift; 2:30pm – 11pm
Thanks so much.
The Security Dispatcher plays a critical role in supporting the safety and well-being of residents, visitors, and staff at NewBridge on the Charles. This position is based in the Security Operations Center and focuses on radio and phone communications, real-time incident coordination, and monitoring safety systems (CCTV, alarms, access control).
This is a non-patrol, seated role well-suited for individuals with strong communication skills, situational awareness, and comfort working in a fast-paced dispatch environment.
Key Responsibilities
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- Dispatch Security Officers and appropriate staff in response to calls, alarms, and routine service needs
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- Serve as the point of contact for emergency responders until their arrival on campus
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- Monitor security systems including CCTV, intrusion alarms, access control, and emergency response devices
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- Ensure resident check-ins are logged in accordance with policy and procedures
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- Track transportation movements and coordinate with drivers to ensure timely and safe service
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- Support front desk staff and internal departments by communicating and escalating urgent requests appropriately
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- Maintain clear and professional records of calls and incidents
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- Support coverage and security for scheduled events by ensuring accurate calendar review and team coordination
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- Perform other dispatch or administrative duties as assigned by the Director of Security or supervisor on duty
Qualifications
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- Strong verbal communication, situational judgment, and multi-tasking ability
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- Calm and composed demeanor under pressure
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- Strong typing and data entry skills; must be proficient in Microsoft Office and dispatch software
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- Familiarity with radio dispatch, emergency procedures, and access control systems a plus
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- Customer service experience in healthcare, residential, or hospitality settings preferred
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- Valid driver's license preferred but not required
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- Must be reliable, punctual, and willing to accept weekend per diem shifts as needed
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- BLS, EMT, or First Responder certification preferred (or willingness to obtain)
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- High school diploma or equivalent required
Physical Requirements
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- Must be able to sit for extended periods in a control room setting
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- Must be able to communicate clearly over phone and radio
Remote Type
On-site
Salary Range
$18.07 - $25.30