About the role
Pay: $19.81 to $28.20 per hour
Description
Heritage Health is seeking a part-time
Customer Service Representative (CSR)
to join our Street Medicine & Community Outreach (SMCO) team. This role is essential in providing compassionate, high-quality service to some of our most vulnerable community members. The CSR serves as the first point of contact for patients, ensuring a warm welcome, accurate check-in/out processes, and seamless support across medical and behavioral health services.
Top Reasons to Join Our Team:
Mission-Driven Culture:
Be part of a team dedicated to improving the lives of underserved populations
Team Collaboration:
Work closely with medical, behavioral health, and outreach staff
Supportive Work Environment:
Training, mentorship, and leadership that cares
Variety in Work:
No two days are the same—help people in meaningful, diverse ways
Opportunities to Grow:
Career advancement and continuing education encouraged
We are looking for a candidate who thrives in a fast-paced, patient-centered environment, demonstrates exceptional attention to detail, and works collaboratively with a multidisciplinary team.
Requirements
Minimum two (2) years of office experience; healthcare setting preferred
Ability to work compassionately with vulnerable and high-risk populations
Proficiency in Microsoft Office and standard office equipment
Strong verbal and written communication skills
Must pass an enhanced background check through the Idaho Department of Health & Welfare
Working knowledge of Medicaid/insurance billing processes and patient eligibility is a plus
Key Responsibilities:
Greet and check in patients; verify demographics and insurance at each visit
Answer incoming calls, take accurate messages, and route communications
Schedule new and follow-up appointments using the electronic practice management system
Conduct end-of-day prep: verify schedules, make reminder calls, and assess client needs
Verify Medicaid and other coverage; refer uninsured patients for outreach assistance
Collect co-pays and maintain accurate payment records, including daily reconciliations
Maintain and audit client charts, sliding fee documentation, and vouchers
Coordinate with clinical staff to support client care and track no-shows
Monitor and maintain multiple provider schedules
Perform general office duties (scanning, faxing, copying, handling mail)
Maintain a clean and welcoming waiting area
Provide documentation and reporting support for outreach and donation programs
Assist the Clinic Director and other team members as needed
Maintain regular and predictable attendance
Working Conditions & Physical Requirements:
Work is performed in a fast-paced clinic setting with frequent interruptions
Must be able to stand, sit, and move intermittently for prolonged periods
Frequent use of hands, arms, and communication tools required
Occasional lifting up to 40 lbs; rarely more than 41 lbs
May be exposed to emotionally distressed or medically complex individuals