Adventureland Park - Security Agent

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®
. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
Security Agents are responsible for maintaining a safe environment for guests and hosts. The perfect candidate should have an eye for detail, a knack for problem-solving, and an ability to remain calm in stressful situations.
We are currently looking for a:

Adventureland Park - Security Agent Roles & Responsibilities:

Enforce all Park

rules and regulations

Monitor Park

• assets with int ent
• to ensure the safety of
• all
• our guests and
• hosts
• Maintain constant vigilance while the park is
• operating
• to
• id ent ify
• any pot ent ial issues or safety concerns communicate any pot ent ial issues to
• other departm ent s and/or
• leadership
• in a timely manner
• Conduct bag checks to prev ent
• prohibited items from
• ent e ring the park
• Maintain compliance with company and industry best practices, policies, and procedures to create a safe environm ent
• for colleagues and guests
• Monitor guest safety and communicate conflicts to supervisors on duty

Take control of

• emergency
• and intense situations while
• remaining
• calm
• Professionally manage crowd control during emergency situations

Continuously

• monitor
• guest behaviors and
• att emp t
• to curtail any pot ent ial situations before they escalate further
• Exercise clear and concise communications with all park departm ent s
• Answer phone calls, providing pleasant and helpful phone contact for staff
• and
• the public.

Assist

• in safety prev ent ion efforts, including responding to all safety calls, fire alarms, and emergencies.
• Utilize electronic card access, closed circuit television, and other audio/visual monitoring systems,
• monitors
• and supervises the response to all reports or irregular conditions, including the unauthorized
• ent ry of persons or vehicles to protected buildings and areas, breaches of perimeter security or any other suspicious activities occurring on the property.
• All other duties as assigned by leadership

Education and Experience

• High School diploma, GED, or equival ent Equival ent
• work experience will also be considered

1+ year of

previous

security or related experience highly desired

Language

Ability to read, write, and speak flu ent

English Spanish or other bilingual language skills are a plus.

Requirem ent s:

Must be at

• least 18 years
• of age to
• comply with

Iowa

Child Labor Laws

• Ability to work flexible schedule, including evenings, weekends, and holidays
• Must be able to work third shift (overnight) if the park security
• operates
• on a 24-hour schedule

Must

have reliable transportation to and from your scheduled shift

Must

• possess
• a valid driver’s license and
• a good driving
• record

Ability to

safely and effici ent ly operate motorized vehicles and equipm ent

Ability to

• comprehend
• and carry out verbal and written instructions
• Ability to apply knowledge of security methods, procedures,
• interviewing, listening, and note-taking
• techniques
• for
• specific situations
• Ability to deal fairly, objectively, and courteously with the public without regard to race, ethnicity, religion, or political beliefs
• Ability to analyze people and/or situations quickly and calmly and take
• appropriate actions
• in a quick and effective manner

Ability to

operate

a variety of electronic equipm ent , such as cameras, radios, personal computers, or other communication devices

Ability to

• professionally and calmly deal with stressful and/or tense situations
• Ability to collaborate with other
• hosts , external first responders, and emergency personnel during emergency situations

Must

possess

exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Ability to

maintain

certifications as required by assignm ent

Physical Requirem ent s:

• Ability to stand, walk, and remain on feet for majority of the workday
• Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
• Ability to walk, stand, or run on uphill, downhill, or uneven surfaces.
• Ability to remain sed ent ary for extended periods of time, while using a computer/camera equipm ent
• Ability to carry, push, pull, lift, and hold objects
• weighing 30 pounds
• or more
• Must have good visual acuity, night vision, and peripheral vision.
• Ability to see details of objects that are more than a few feet away

Working Conditions

• This role will be based
• in
• both an office setting as well as frequ ent
• exposure to all other indoor and outdoor park environm ent s

Frequ

• ent
• exposure to
• the
• variable
• outside t emp eratures, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions
• Subject to dark environm ent s, particularly during midnight shift
• Subject to constant repetitive motion, high noise levels, flashing lights , and
• heavily populated environm ent s

Subject to frequ

ent

interruptions and requests that may require reprioritization of activities

Team member benefits

Working

• at
• Adv e n t u r e l a n d
• is about making people happy!

It’s

• about being independ ent
• and having fun, making new
• friends
• and earning extra money while doing so. As
• a
• Adv e n t u r e l a n d
• host , you can be the smiling face that makes a great first impression for incoming guests, a cook that
• serves up
• tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!
• Adv e n t u r e l a n d

Perks & Benefits

Flexible schedule

Ability to cross-train and learn unique skills across various departments

Free admission to Adventureland Theme Park/Waterpark and

select

parks on your days off

Invitations to exclusive company-sponsored

host

events throughout the season

We’ve

• got great jobs for people just starting out in the workforce, looking for a second
• job
• or staying active after retirem ent . If you want a fun, flexible job with an innovative company, look no further than
• Adv e n t u r e l a n d . Apply today!
• Do not miss the chance to spark your career now!
• Do not miss the chance to spark your career now!