Adventureland Park - Senior Rides Supervisor

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide.
While each brand offers something unique, all are united by a shared purpose:
Bringing Families Closer Together by Creating Memories Worth Repeating®
. Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.
As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.
The Ride Operations Senior Supervisor will assist in the supervision of the Rides Hosts working throughout the amusement park. This position directly supports park leadership with efficient operation of the department, which provides a positive guest experience.
We are currently looking for a:

Adventureland Park - Senior Rides Supervisor
Roles & Responsibilities:

Supervisory Duties

• Supervise t h e daily operations of t h e
• park operations
• team
• and any ot h er assigned departments
• Lead by example, attitude, and as a representation of

Adventureland

• ’s
• core values
• Inspire ride operators by creating a positive and energetic atmosp h ere w h ere safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned

Host

s

Ensure compliance wit

h

company and indus tr y best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.

Become

• knowledgeable of
• performing t h e essential duties of all
• assigned
• park
• operations positions and backfill t h ese positions w h en needed
• Participate in all aspects of supervision of assigned
• host s, including hiring, orientation, training, performance coaching, and discipline.
• Ensure t h at all required meal and ot h er breaks are being given
• in accordance wit h

Iowa

law

Assist

with team scheduling and timekeeping activities

along with daily position assignments

Departmental Duties

• Maintain a compre h ensive knowledge of park at tr actions and safety procedures,
• assisting
• or
• operating
• rides and
• maintaining
• a safe aquatic environment w h en necessary.
• Listen to guest feedback and complaints, communicating t h em to t h e respective department managers.

Provide coverage for

Host

s' breaks and monitor communication channels for additional assistance.

Provide direct support to

Host
s by conducting rounds throughout the park to address their needs
.

Enforce Park policies, res tr ictions, and recommendations to ensure guest safety.

Remain calm and composed during emergency situations, exuding professionalism w h ile ad h ering to all standard operating procedures.

Maintain constant vigilance to proactively

identify

potential

h azards and informs park leaders h ip of any concerns

Protect guest belongings,

h andle lost and found items, and cooperate wit h

ot h er departments to en h ance t h e guest experience.

Promptly notify security or park operators of any injuries or emergencies.

Conduct audits of

Host

• s to ensure safe operations and fulfill
• additional
• duties as assigned.
• All ot h er duties assigned by
• leaders h ip

Education and Experience

• No education requirements for t h is
• position

2-3

• years of
• previous
• work experience in t h e Rides
• or Aquatics departments
• is
• required .

Previous

ride operation experience from ot h er Amusement/T h eme Park

emplo yers will also be considered.

2+ years of

previous

supervisory experience preferred

All Rides

Host

• s must go through the International Ride Operator Certification course as
• a part
• of the training. Successful course completion is
• required
• for this position. There is no cost
• to
• the

Host

for the course.

Language

Ability to read, write, and speak fluent Englis h Spanis h

or ot h er bilingual language skills are a plus.

Requirements

• Must be at least 18 years of age to
• comply wit h

Iowa

• C h ild Labor Laws
• Ability to work flexible sc h edule, including evenings, weekends, and
• h olidays, open to close

Must

h ave reliable

tr ansportation to and from your sc h eduled s h ift

Must

• possess
• a valid driver’s license and
• a good driving
• record

Ability to

comply wit h

all uniform policies

Must

• possess
• exceptional customer service skills, wit h
• an ability to resolve questions, problems, issues, and concerns in a positive and professional manner

Must

• possess
• a safety-oriented mindset and be fully committed to enforcing all DOS H , IROC, and all ot h er regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead
• a large number of

Host

• s
• Must be able to speak wit h
• guests directly w h en ot h er operations leaders h ip is not available

Ability to

• h andle
• h ig h -pressure situations, meet t h e demands of constant
• deadlines
• and coordinate multiple priorities in a dynamic environment.

Must

• possess
• s tr ong written and verbal communication skills
• Ability to follow direction, multi-task, and work as part of a fast-paced team

P h ysical Requirements:

• Ability to stand, walk, and remain on feet for majority of t h e workday
• Ability to remain sedentary for periods of time, w h ile using a computer

Ability to

• frequently
• stoop, twist, kneel, bend, squat, or reac h
• above s h oulders
• Ability to carry, pus h , pull, lift, and
• h old objects weig h ing 30 pounds or more
• Ability to climb or descend stairs for some of t h e rides and at tr actions

Working Conditions

• T h is role will
• predominantly be
• based outdoors in t h e park environment
• Constant exposure to t h e variable outside temperatures, including
• h ig h
• h eat, cold, direct sun,
• h umidity, dust, rain, snow, ice, and ot h er weat h er conditions
• Subject to frequent interruptions, constant repetitive motion,
• h ig h
• noise levels, flas h ing lig h ts, and
• h eavily populated environments

Team member benefits

Working

at

Adventureland

is about making people happy!

It’s

• about being independent and having fun, making new
• friends
• and earning extra money while doing so. As a

Adventureland

host , you can be the smiling face that makes a great first impression for incoming guests, a cook that serves up tasty treats and culinary delights, a lifeguard who soaks up the sun while keeping guests safe, or a ride operator that keeps guests coming back for more thrills! There are many exciting seasonal job opportunities available to take your summer job to new heights!

Palace Perks & Benefits

• Flexible sc h edule
• Ability to cross- tr ain and learn unique skills across various departments

Free admission to

Adventureland Theme Park/Waterpark

• and
• select
• parks on your days off

Invitations to exclusive company-sponsored

host

events throughout the season

We’ve

• got great jobs for people just starting out in the workforce, looking for a second
• job
• or staying active after retirement. If you want a fun, flexible job with an innovative company, look no further than

Adventureland

• .
• Apply today!
• Do not miss the chance to spark your career now!