About the role
Description
The Server EL/IL provides meal service to Enriched Living and Inspired Living residents with dignity, patience, accuracy and hospitality while supporting documented preferences, dietary needs and a clean, safe dining environment.
RESPONSIBILITIES
• Prepare dining room and service areas before meals, including table settings, beverages, supplies, menus and sanitation needs.
• Greet residents warmly and provide respectful, patient and individualized service.
• Follow documented resident preferences, allergies, diet textures, adaptive needs and service instructions as communicated by leadership.
• Serve meals accurately and timely while monitoring presentation, temperature, quality and resident satisfaction.
• Communicate clearly with culinary, Wellness and dining leadership regarding resident requests, concerns or changes in dining behavior.
• Assist residents as appropriate and within role expectations, maintaining dignity, privacy and professional boundaries.
• Clear, reset and clean tables, service stations and dining areas according to sanitation standards.
• Follow handwashing, food safety, allergen awareness, infection control, resident rights and confidentiality requirements at all times.
• Use TOAST or applicable resident dining systems accurately when assigned.
• Attend pre-shifts, trainings, in-services and meetings as assigned.
• Support special events, family meals, holiday dining and resident programming as needed.
Requirements
QUALIFICATIONS • Must be at least 18 years of age unless otherwise permitted by law and company policy. • Previous serving, hospitality or senior living experience preferred. • Ability to read, write, speak and understand English effectively. • Patience, compassion and positive attitude toward older adults and residents with cognitive or physical needs. • Food Handler certification preferred or required by local regulation. • Ability to follow directions, communicate concerns and work effectively as part of a team. • Ability to work flexible schedules including days, evenings, weekends and holidays. COMPETENCIES • Building Trust • Collaboration • Communication • Delivering Results • Problem Solving • Taking Initiative • Service to Others / Customer Focus • Personal Accountability PHYSICAL DEMANDS/REQUIREMENTS • Must be able to walk, sit, stand, reach, bend and stoop frequently. • Must be able to lift, carry, push and pull up to 50 lbs. as business needs require. • Must be able to work flexible schedules, including days, evenings, weekends and holidays as business needs dictate.