About the role
Description Duties and Responsibilities:
Owns the Branch Business Academy curriculum, learning journey, facilitator materials, participant resources, role-play activities, assessments, and certification tools
Keeps academy content current and relevant by incorporating changes to Huntington products, processes, policies, systems, sales practices, and strategic priorities
Uses participant, field, leadership, and partner feedback to continuously improve the program and strengthen learning outcomes
Maintains clear content governance, version control, and readiness standards for each academy cohort
Serves as the lead facilitator for Branch Business Academy sessions delivered throughout the Huntington footprint
Creates an engaging, inclusive, and application-focused learning environment using discussion, practice, role-play, case studies, and customer scenarios
Administers participant assessments and certification activities and documents development or remediation needs when appropriate
Conducts in-market visits with recent academy graduates to reinforce learning and support consistent application after certification
Participates in joint customer and prospect appointments with branch colleagues, providing practical coaching before and after the interaction
Observes customer-facing behaviors, business banking routines, opportunity identification, solution positioning, and partner engagement
Provides timely, objective, and actionable feedback to local leadership regarding observed colleague strengths, skill gaps, and coaching opportunities
Partners with branch and business banking leaders to reinforce expectations and sustain post-certification execution
Coordinates content reviews and subject matter expert participation to ensure accuracy, consistency, and relevance
Represents the voice of branch colleagues and customers when collaborating on academy enhancements and business banking initiatives
Performs other duties as assigned
Basic Qualifications:
Bachelor's Degree
7+ years of related experience
Preferred Qualifications
Branch leadership, business banking leadership, or frontline business development experience
Experience in learning and development, instructional design, sales training, or adult learning
Experience coaching customer-facing colleagues through observation and joint appointments
Experience managing a multi-market or enterprise-wide capability-building program
Professional certification in training, facilitation, coaching, instructional design, or project management
Demonstrated knowledge of business banking products, solutions, customer conversations, and relationship development
Experience facilitating training, workshops, meetings, or capability-development sessions
Strong presentation, communication, coaching, organization, and stakeholder-management skills
Ability to provide clear developmental feedback and influence partners and leaders without direct authority
Ability and willingness to travel frequently throughout the Huntington footprint
Exempt Status: (Yes
= not eligible for overtime pay) ( No
= eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.