Senior Infrastructure Engineer

Who are we?
Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
Job Description
 –

Senior

Infrastructure

Engineer Location: Minneapolis Role Summary

US

Regional

• role in an
• ever-growing
• region for Howden
• covering Infrastructure Support

This

• key
• role forms part of a distributed, global
• infrastructure
• operations
• team that
• is responsible for
• the continued
• availability and support of
• a hybrid
• on-premises
• and cloud
• infrastructure.
• Specifically,
• working within
• a global
• IT
• infrastructure
• team ,
• providing
• support
• for
• local

Cloud

,

Data

• Centre,
• and network
• infrastructure
• by
• drawing upon
• their wealth of
• practical and technical experience
• support
• within the US.

This is a hands-on

• role and
• will work
• within
• a
• fast-paced
• environment
• support ing the
• US region.

Job Specific Skills Profile

Technical

skills

r equired

for the role :

• Demonstrate extensive experience working as a cloud/infrastructure engineer or in similar IT roles.
• Extensive experience working with cloud technologies such as Microsoft Azure
• and

M365

• .
• Extensive experience working with multi-site and multi forest Active Directory environments, group
• policy
• and DNS.
• Extensive experience working with common Microsoft technologies such as patch management, mobile device
• management
• and monitoring systems.
• Extensive experience working with Windows desktop, including all levels of troubleshooting.
• Extensive experience working with cloud, server, desktop,
• network
• and telephony providers.

Extensive experience working with

• datacenters
• Good knowledge of networking - Layer2/3, dynamic routing, MPLS and
• firewall
• management. Cisco ,
• Palo Alto firewalls, CATO SD-WAN experience preferred.
• Good knowledge of IT security practices and the implementation of tools that provide event logging and alerting.

Desirable Experience

• Good knowledge of Microsoft server technologies (Windows
• 2022,
• 2019, 2016 , and 2012 )
• Good knowledge of Active Directory, DHCP, DNS & Group Policy

Good knowledge of SCCM and

patching

Good knowledge of

Nutanix/ VMware / HyperV

Good knowledge of Azure

• Experience with Office 365 / CoreView
• Experience scripting for example PowerShell
• Experience with Anti-Virus technologies such as

Tanium/CrowdStrike

Knowledge of identity management solutions such as

EntraID

Knowledge of proxy services such as

Netskope

Keyfactor

PKI and certificate lifecycle management solutions, including certificate issuance, renewal, revocation, monitoring, and automation.

Administered and supported Imperva security solutions, including Web Application Firewall (WAF),

The role requires

• Demonstrate examples of similar successful positions in the past.
• Be highly collaborative with the current team, management
• structure
• and business leaders.

Demonstrate

• a very high
• level of customer service and empathy to the customer issues.
• Worked in the insurance or financial services sector previously.
• Demonstrate a ‘Can-Do’ attitude.
• Be an excellent all-round communicator through verbal and written communication,
• possibly multi-lingual
• with Spanish being highly desirable.

Core Responsibilities for all Staff

Achieve Results through Relationships with All Parties

Deliver a personal perfor

• mance that contributes towards Group and/or Company
• achieving their
• objectives .
• Achieve lasting relationships with all parties (internal clients, suppliers, third parties and other staff)

Delivery of Service

Consistently deliver an excellent and comprehensive service

Conduct and Integrity

• Ensure all dealings are carried out with integrity and
• professionalism.
• Act in utmost good faith,
• in accordance with
• Group and/or Company policies and never risk the Company’s or the Group’s
• reputation.

Development and Professionalism

Continuously develop skills and knowledge

Develop others where you

• are responsible for
• their
• performance.

Must

• possess
• a passion for quality and continuous
• improvement.

Able to multi-task and

prioritise

appropriately.

General Responsibilities

Clients

Develop strong relationships with the Business Units

Respond to the Business Units’ requirements as

• appropriate .
• Support the business units with their use of the IT
• systems.
• Behave with all clients (both internal and external) fairly and ethically with excellent customer
• service.
• Take ownership of issues and provide updates to users on outstanding issues.

Administration

• Ensure up to date records are
• always
• maintained
• on the Group and Company
• systems.

Interpret instructions and issues

• arising, and
• then implement actions according to policies and
• procedures.

Support

Providing escalation support to the Group IT Service Desk

Ensuring all changes to production services are subject to change

control.

Producing

• and update
• documentation to improve the efficiency and effectiveness of
• systems.
• Conducting root cause analysis following unplanned disruptions to improve system
• availability.
• Conduct Problem Management of repeat incidents affecting business
• services.
• Experience with incident management systems,
• identify
• incident trends and gather relevant information systematically to troubleshoot and resolve
• issues.
• Strong analytical, problem solving and
• decision-making
• skills.

Compliance

Ensure compliance with all applicable Group and

/or

Company policies and

procedures.

Ensure correct authorisation is obtained and processes followed when required by the Group and /or

Company policies and

• procedures.
• Ensure compliance with legal and regulatory
• requirements.
• Ensure that own performance,
• HR,
• and T&C records are up to date and meet the Group’s
• requirements.

Maintain

• accurate
• records and deal with correspondence
• appropriately.
• Ensure compliance with Anti Bribery and Corruption policy and
• procedures.

What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
Our successes have all come from someone brave enough to try something new
We support each other in the small everyday moments and the bigger challenges
We are determined to make a positive difference at work and beyond
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
Permanent