About the role
Additional Considerations (if any): - At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Seeking to hire a Certified Pharmacy Technician. Monday-Friday (NO WEEKENDS!) Hours: 8 a.m. - 5 p.m. CST Wages: Hourly $21.00 to $24.00 Six paid holidays Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements. Amber Specialty Pharmacy Job Title: Specialty Pharmacy Program Liaison Department: Operations FLSA: Non-Exempt General Functions The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions. Reporting Relations Reports to: Program Management Lead
Direct Reports: None Primary
Responsibilities: Acts
as
a
liaison
between
specialty
pharmacy,
patients,
insurance
companies,
Pharma
manufacturer
and providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolves
customer
issues,
ensu ring
timely
and
accurate
information
is
provided.
Determines
- cases
- that are falling outside timing parameters and provides resolutions Collaborates
- with
Patient
Care
department,
Pharmacy
Operations
and
Trade
Relations
to ensure
customer requests are han
dled in a timely and accurate manner.
Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication,
Contracting,
and
Sales
- to
- provide
- a
- team
- approach
- to
- onboarding
- new
- patients Contacts
- provider or patient to obtain accurate information to continue processing the prescription Triages
- and
- resolves
- issues
- or concerns
- relating
- to
- product
- prescription
- coverage
- to
- the
- appropriat e
- team ( i.e. prior authorizations, appeals, grant funding, clinical) Works
- with
- the
- pharmacist
- and/or
- nurse
- to
- contact
- providers
- and
- insurance
- companies
- to
verify prescriptions, overrides and other approvals
Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Builds
rapport
with
internal
and
external
customers
to
promote
the
highest
customer
service
and
positive image of the company Provides data updates and ad hoc r eports to manufacturers and HUBs as requested Interprets
and
disseminates
information,
including
key
information
about
updates
or
changes
in
the assigned product and/or program details Assists
in
the
development
of
programs
for
data
collection,
adverse
event
reporting,
and
adherence
as related to contractual agreements Adheres
to
all
company
policies
as
indicated
in
the
handbook
and
directives
issued
by
management.
Has reviewed Policy and Procedure manual This is an office based position Professional
Competencies
- A
- passion
- for
- helping
- patie nts.
- Organized,
- high-integrity,
- attention
- to
- detail,
- ability
- to
- multi-task
- and
- work independently,
- dependable,
- quality
- focused,
- empathetic,
- good
- listener/communicator,
- able
- to
- effectively transfer knowledge to others. Energetic, outgoing, highly motivated team player. Proficient with
- MS
- Excel,
- Word,
- and
- Outlook.
Ability
- to
- comprehe nd
- and
- apply
- principles
- of
- basic
math while analyzing data and generating reports.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Strong
oral,
written
and
interpersonal
skills.
Ability
- to
- effectively
- educate,
- train
- and
- present
- information and respond to questions from groups of coworkers, managers, clients and customers. Excellent
- customer
- service
- with
- the
- ability
- to
- work
- with
- all
- levels
- of
- internal
- management and
- staff,
- as well as outsid e clients and vendors . Required
- Qualifications: Experienced
- pharmacy
- technician
- with
- national
CPhT
- certification.
- At
- least
- 3
- years
- of
- prior
- pharmacy technician experience is preferred Working
- knowledge
- of
- specialty
- pharmacy;
- demonstrated
- understanding
- of
- specified
- disease
- state(s), competitors, healthcare industry trends, etc. Experience
- with
- insurance
- verification,
- healthcare
- benefit
- assessment,
- paperwork
- and
- documentation
- for billing Medicare/Medicaid and commercial insurances preferre d HIPAA
- trained
- and
- /or
- the
- ability
- to
- work
- with
- and
- protect
- extremely
- confidential
- patient and
- employee information Two years of experience in a physician’s office, healthcare setting and/or insurance background preferred Ability to travel as needed Educational
Requirements
- Bachelor’s degree in a related field preferred Licensure
- and
Certification
Requirements: Current unrestricted state pharmacy technician registration/licensure.
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements.
Physical Requirements:
Must be able to remain in a stationary position up to 90% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc., and traverse conferences, meetings, and remote events.
Constantly
operates
a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate
information in these situations.
The ability to observe
details at close range (within a few feet of the observer).
Working Conditions
:
Normal office environment.
Equipment Used to Perform the Job
:
Computers, keyboards, mouse, monitors, fax, and/or headsets for phone work.
Software specific to the position, including but not limited to Microsoft Outlook and Skype.
Must lift and traverse the area to move paper and supplies to use the equipment.
Contacts
:
Frequently interact with co-workers, intradepartmental staff of t
he Company, managers, leaders, insurance providers, payers, v
endors, and customers
.
This is a partial list of contacts and is subject to changes and alternatives.
Confidentiality
:
The incumbent must
maintain
the confidentiality of personal information for the applications and licensing requirements, including any financial, strategic, or proprietary information. The Company does not consider this an exhaustive list of examples and may add or
modify
as deemed
appropriate to
the execution of the role.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).
Apply now and join our mission to provide exceptional patient care!