Solutions Architect, Salesforce

Who We Are

International

Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our team of over 1,200 professionals are at work worldwide in over 30 offices. Together we are on a mission to rescue millions, protect half a billion, and make justice unstoppable.

We are a global community that cares for one another. We believe that the way we work is as important as the results we achieve. We provide professional excellence with joy and celebration to all those we serve.

The Need

For over 25 years, IJM has pioneered the work to protect vulnerable people from violence.

9 out of 9 times in the last decade, IJM’s Justice System Strengthening Projects have reduced slavery and violence between 50 and 85% for
very large
populations of people in poverty. As we grow to expand our impact to protect 500 million people from violence, we are seeking a

Soluti

ons Architect, Salesforce

to
serve as technical architect for the Salesforce Platform and related systems and be responsible for the design & architecture of global technology applications and services and contributing to cross-functional technology planning
.

This position is hybrid (onsite Tuesdays & Thursdays) if located in the Washington, DC area or remote for non-local candidates. It reports to the Director, Salesforce and is only available for candidates with the right to work in the US.

Responsibilities

Leadership and Management

Design Solutions aligned to existing and future-state
architecture
roadmap for the Salesforce platform;

Architect rich interactive, responsive applications for the Salesforce platform based on business needs;

Actively engage in coding to help the Application Development team to develop solutions and solve all surfacing problems at hand;

Act as a mentor, coach and escalation point for all technical project resources.

Strategy & Knowledge Development & Implementation

Lead architecture initiatives from inception to completion ;

Regularly interact with Product Owners and business partners to scope custom implementations,
integrations
and solutions - dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams;

Initiate, design and build new solutions , demos, troubleshooting and defining product requirements and use cases;

Assess feasibility and approach for use cases and integration opportunities;

Explore and research new technologies to integrate and monitor with JDS and other IJM Enterprise Applications;

Secure APIs and experience developing services that are
identified
by both consuming application and end-users and securing services across both constructs with OAuth, SAML, Two-Factor or Custom Authentication Schemes (mobile security);

Implement and execute relevant security protocols based on IJM’s Data Security Policy. Work with members of IJM’s Infrastructure and Cyber Security teams to design, implement, re-engineer, and integrate into existing topology, security devices and/or applications related to IDS/IPS, Anti-Malware, Ransomware, Network Security Posturing, and Data Security, both transitive and intransitive;

Evaluate end user systems and new IT purchases
in order to
assess impact on IJM’s current technical environment.

Networking & Partnership

Partner with GTS leaders to define and refine requirements for enterprise architecture, data
architecture
and system governance processes;

Partner with GTS staff, specifically Enterprise Application
teams,
to ensure that project deliverables are met, often managing multiple projects in parallel timelines;

Provide excellent customer service to all stakeholders;

Enhance Application Development through relationships with
our
on/offshore vendors and partners, driving interactions and deliverables to maximize the value and ROI.

Policies and Procedures

Advise on policies and strategies focused on managing IJM’s data in collaboration Data & Analytics and Cyber Security teams
;

Develop and deliver Application Development team guidelines on proper documentation of systems design, operations, and disaster recovery procedures;

Examine areas of opportunity to improve the scalability of our technology stack, including working as a team to make architecture and technology framework decisions;

Create and maintain proper application documentation for all IJM custom applications and integrations.

Communication

Clearly articulate the impact, value and effort of technical proposals to technical and non-technical audiences;

Represent the Application Development team and serve as technical advisor in decisions
regarding
system enhancements or feature request;

Regularly inform key leadership on potential opportunities for integration and data management;

Clearly relay information upstream and downstream between HQ and Regional leadership and offshore vendors related to custom applications;

Manage availability of Application Development team, ensuring continual support to IJM business needs;

Oversee cooperative coordination with End User Services, Infrastructure, Cyber Security, and Product Management teams on key issues, projects, task-based work, troubleshooting, problem mitigation, bug identification and tracking, service incident escalations, new releases, and other needs;

Serve as Technical SME on the Infrastructure and Desktop modernization projects;

Review and inform training on all custom-built applications.

Documentation, Reporting & Data Management

Advise

• the organization’s Business Intelligence, Data Program Pathway and Enterprise Architecture development and management processes;
• Perform technical quality assurance, paying attention to detail at both the code and front end/presentation layer;
• Troubleshoot issues affecting production, stage, and development environments as requested;
• Support the delivery of software solutions following industry standard Software Development Life Cycle: gather requirements, system configuration, test and UAT, deployment and support.

Clerical and Administration

• Maintain appropriate documentation of project solutions, including updates to project and agile tracking mechanisms;
• Complete regular time entry activities in Workday;
• Manage email and teams correspondence.

General tasks

• Engage in regular team huddles, standups and other regular cadences as assigned;
• Attend regular solution design and sprint planning sessions with development team;
• Provide response to inquiries from team on technical capabilities of supported systems, and as act as a point of escalation in problem resolution; and

Participation in IJM’s community of spiritual formation
.

Qualifications

Bachelors’ degree in Computer Science

• preferred, or equivalent combination of education and experience;
• 15+ years’ professional experience;
• 10+ years application development/SDLC experience;

5+ years designing and architecting enterprise
application
and data solutions;

5+ years working with APIs and Open-Source commercial grade highly scalable solutions;

Proven Salesforce Application Development and Architecture experience;

Proven experience in Application Development, Application Integration, and Application Modernization;

Experience with Data Architecture & Management, including development of enterprise data systems (
i.e.

DataMart

, Warehouses, SQL Server);

Design proficiencies with modern system architecture ( i.e. Microservices, APIs, Containers, Cloud Services);

Proven experience with Software Development methodologies (
i.e.
SDLC, Agile);

Experience working in cloud-based, multi-tenant infrastructure;

Experience with vendor management required ;

Experience with project and budget management preferred; and

Bi-lingual English and (Spanish, German, or a language spoken in an IJM office) beneficial.

Critical Qualities

Eager commitment to IJM's Core Values: Christian, Professional and Bridge-Building;

Servant Leadership;