About the role
Overview
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry – 97% – ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications
- This is a position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative service strategies.
- This position starts at $19.50 per hour and will work at the Memorial Hospital in Jasper, Indiana (47546)
RESPONSIBILITIES
- Knowledge: Practical insight specific to the textile services industry and operations
- Communication: Excellent oral, written, phone and face to face
- Decision Making: Identify problem/root causes and develops alternative courses of action and makes decisions that are based on logic assumptions which reflect factual information
- Professionally respect and embrace our company’s Goals and Values
- Manage customer inventory (audits, scrub counts, linen reconciliations)
- Provide support to facilitate improvement with working relationships and inter-departmental cooperation
- Conduct daily clean return audits as needed
- Ensure 100% completion of quarterly customer contacts and audits
- Manage and maintain accurate inventory at customer locations.
Conduct customer Goodwill visits
Manage daily communication of customer interactions to DSM/GM
Account improvement with new products and services
MINIMUM QUALIFICATIONS
- Experience in material and inventory management
- Minimum of 1-year experience with customer service and ensuring customer satisfaction
- High School Diploma required; some college coursework preferred
- Some delivery or route experience preferred
Must be computer literate
Must have a clean driving record
Ability to lift 50+ pounds and push and pull carts of linen
PREFERRED QUALIFICATIONS
- Ability to analyze sales opportunities and assess customer needs
- Excellent leadership, interpersonal, motivational, and customer service skills
- Detail-oriented with excellent follow up, creativity, problem solving, conflict management, and organizational skills
- Able to interpret reports and performance tracking mechanisms
- High energy with the ability to multi-task
- Ability to maintain a pleasant and positive attitude under unpleasant and diverse situation
Company Values & Benefits
Required Competencies
- Be Respectful: Value all we come in contact with
- Be Remarkable: Create a positive moment with every interaction
- Be Safe: Keep ourselves and those around us safe
- Be Honest: Be guided by truthfulness in all we do
Benefits
Weekly pay
Medical, Dental, Vision
Pet, Legal, and Hospital Indemnity Insurance
401k (match)
Paid Time Off Package
Paid Parental Leave
Tuition Reimbursement
Referral Program
Great company culture
Collaborative team environment
EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.