About the role
Compensation: $40,000-$50,000/Year
The In2Great Receptionist
Phone Responsibilities
- Answer all phone calls pleasantly and direct as needed
- Answer all questions patiently and politely
- Check voicemail daily, return phone calls within 24 hours of message, relay messages left on VM to appropriate people
- IF VM is inquiring about services- fill out a new intake form with all information available from VM
Intakes
- Answers phone calls in a kind, knowledgeable and diligent manner
- Gather all information needed for new patient referrals
- Fill out the digital intake form in its entirety
- Immediately send a message in the INTAKES TEAMS to let the Head of Department know about new intake
- Get insurance info regardless of in or out of network status.
- Send the family the “Welcome “DocuSign/Email”
ADDITIONAL FRONT DESK RESPONSIBILITIES
Add to “Intake referrals by month”
LOMN Responsibility
Manage the waiting area
Charting for new Clients
Conversing with several departments and therapists
Web contact
Check Web Contact Email Daily
: Start your day by checking the designated email inbox where web contact inquiries are received. Make sure to do this regularly to stay on top of new inquiries.
Respond to Web Contact Inquiries
Check in clients
Check in all clients upon arrival
Alert therapist that their client arrives via teams
Filing
Assists with filing all paperwork as necessary
Assists with filing charts when necessary
Intake packets
Copy and stuff hard copies of the intake paperwork packet as needed.