About the role
Salary: $37,193.00 to $47,334.00 Per Year
Serves as an Office Automation Clerk in the Medical Records Department at Northern Navajo Medical Center, Shiprock Service Unit, Shiprock, NM. Provides receptionist, clerical, and office support while assisting with Personal Health Record implementation and registration, including patient communication, education, and customer service. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Major duties
Ensures compliance with the Health Insurance Portability and Accountability Act, Privacy Act, and patient confidentiality requirements. Provides patient support, troubleshooting, and education for personal health record and direct messaging enrollment. Maintains accurate patient records, account linkages, and enrollment information in electronic health record and patient management systems. Provides professional reception and telephone support, directing inquiries to the appropriate staff. Prepares, maintains, files, and updates records and reports as requested by supervisors. Provides patient assistance and customer service in both English and Navajo, helping patients establish and enroll in their Indian Health Service Personal Health Record online accounts and access their health information.
Qualifications
To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-04: Your resume must demonstrate at least one (1) year of general experience. General Experience -- Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. OR Two years above high school. Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable. The education must have been obtained in an accredited business, secretarial, or technical school, junior college, college or university. Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Selective Placement Factor: Must be fluent in the use of the Navajo Language, including the ability to translate from Navajo to English and vice versa. Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP).
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