Telephone Operator

Salary: $36,464.00 to $47,334.00 Per Year

This position is located at the Quentin N. Burdick Memorial Health Care Facility. The purpose of this position is to operate the telephone switchboard for the hospital and perform clerical/greeter duties for the facility. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Major duties

Operates a Switchboard and other standard office equipment and personal computer for the hospital. Answers all incoming calls for the hospital. Operates the public address system using prescribed hospital emergency and special codes to page and alert staff members. Receives and relays incoming, outgoing and interoffice massages for all staff members and visitors to the facility. Provides routine, authorized information (i.e., telephone and extension numbers, names locations and functions of staff members, clinic schedule, etc.) in response to callers. Provides orientation to all new employees on telephone policy regarding messages and responding to pages. Receives all visitors to the hospital, ascertains nature of visit and directs them to the proper office or takes message if staff not available. The incumbent greets patients and visitors as they enter the hospital, ensuring a customer friendly environment and in a professional manner. Maintains and assigns conference rooms for scheduled meetings from various committees and other agencies.

Qualifications

To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. BASIC REQUIREMENT(S):. In addition to the Basic Requirements, you must also meet the Minimum Qualifications stated below. MINIMUM QUALIFICATIONS: General Experience -- Progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: GS-3 6 months general experience or High school graduation or equivalent or 1 year above high school GS-4 1 year general experience or 2 years above high school Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the closing date of the announcement.