About the role
Description
Job Summary
- Responsible day-to-day administrative and general office duties including word processing, filing, faxing, and data entry. Greets visitors in a prompt, courteous, and professional manner at our Noblesville clinic.
- Primary Job Responsibilities: Welcomes patients/clients/visitors, determines the purpose of visit and directs them to appropriate
- Facilitates patient flow and communicates delays with patients and clinical staff.
- Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Appropriately and courteously screens solicitors for relevance to organization needs.
- Explains financial requirements to the patients or responsible parties and collects copays as required.
- Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
- Ability to cover other AOC locations.
- Performs other duties as assigned.
Requirements
- Education: High school diploma or equivalent.
- Experience: One year of experience in customer service or reception, preferably in a medical office setting. Experience with insurance required.
- Knowledge: Knowledge of medical terminology and organization services.
- Knowledge of basic math and modern office procedures.
- Skills: Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients.
- Ability to use spreadsheets and word processing software.
- Ability to type a minimum of 45 WPM and operate a 10 key calculator by touch.
- Adequate hearing to answer phone and speak with patients.
- Ability to speak clearly and loudly enough to be heard by callers and patients.
- Abilities: Ability to works well under pressure with minimal supervision.
- Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
- Ability to competently use Microsoft Office, including Word, PowerPoint, Excel, and appropriate practice management software.
- Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.
Work Environment
Well-lighted medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting. Work may be stressful due to a busy office.
Mental/Physical Requirements
Must possess the physical and mental abilities to perform the tasks normally associated with a Receptionist involving sitting approximately 90% of the day with occasional standing, walking, reaching and lifting. Periodic stress occurs from handling many calls and dealing with patient requests.