About the role
Description
Operations Manager | Forney, TX
Run the branch. Own the results. Build something that's yours.
Infinity Texas Air has been Forney's home comfort company since 2010 — built from the ground up, still run by people who answer the phone, and backed by a customer base most shops would kill for. The HVAC book is deep and steady, plumbing is growing, and the branch is ready for a leader who wants to take it from good to the one everyone else measures themselves against.
That's the job. Not a sit-behind-a-desk role and not a caretaker seat. You'll run the day-to-day the way you'd run your own company — the board, the techs, the numbers, the customer experience — with the freedom to make the calls and a growing platform behind you when you need it.
If you know residential HVAC cold, understand plumbing, and get a kick out of turning a good team into a great one, keep reading.
What You'll Own
The daily operation — service, install, and dispatch — as the branch's operational leader and go-to
Revenue, margin, and production, with expectations and accountability set across the team
A 5-star customer experience at every touchpoint, holding a Google rating of 4.8 or better
Schedules, labor costs, and resource allocation, tuned for performance
Budgets, expenses, and the branch's financial results
The KPIs that matter: revenue, close rate, average ticket, productivity, margin
Recruiting, training, and developing HVAC and plumbing techs, installers, and support staff
Performance reviews and coaching that actually move people forward
Board integrity, routing, and daily capacity, in partnership with dispatch
A safe, positive, accountable shop where people want to show up
Quality control that protects the reputation the branch has built
ServiceTitan, used the right way across service, install, and dispatch
Requirements
What You Bring
3+ years leading in residential HVAC service or installation; plumbing experience a plus
Texas plumbing license (Tradesman, Journeyman, or Master) —
a strong plus
Real understanding of residential service, install, sales, and how a branch makes money
P&L or department budget experience in a residential service environment
Strong technical knowledge of HVAC systems and applicable codes - required
Strategic enough to see the year, hands-on enough to fix today
Organized, disciplined, and direct — you motivate people and you hold them accountable
ServiceTitan strongly preferred; field service software required
Experience leading through growth and change preferred
Valid driver's license and insurable driving record
What's In It For You $80,000–$120,000+ base , dependent on experience and licensing — the more you bring, the higher it goes Quarterly performance bonuses tied to the numbers you drive Additional discretionary performance bonuses for going above and beyond Medical, dental, and vision insurance 401(k) with company match Paid time off and paid holidays Company vehicle, phone, and tablet A clear path up inside a growing, multi-brand platform Real ownership of an established branch — your decisions, your results
Who We Are
Since 2010, Infinity Texas Air has been delivering quality heating, cooling, and plumbing service to Forney and the communities east of Dallas — "Service You Deserve, From People You Trust." We handle every job professionally, we hire technicians who are skilled and trustworthy, and we've built a reputation one home at a time. Where comfort never ends.