About the role
Salary: £12.71 an hour
Sturdee Hospital is a dedicated service in Leicester, committed to providing holistic, personalised care for women aged 1865 who have complex mental health needs. With 31 beds across two locked rehabilitation wards and nine semi-independent flats, we offer a supportive and structured environment in which every individual can work towards their recovery goals.
To operate reception answering telephones and greeting visitors. The ability to develop good
relationships with prospective customers, employees, suppliers and professionals, the ability to
work as part of the team is vital.
Main duties of the role:-
1. To respond to customer enquiries in a friendly and effective manner, making sure manual
and electronic records are maintained.
2. To show visitors around the care home in the absence of senior staff or the Registered
Manager.
3. Maintain accurate and complete records for residents and staff members confidentially in
line with the companys policies and procedures.
4. Purchasing supplies (e.g food, stationery and over the counter products) for the care
home as required.
5. Dealing with telephone calls effectively from staff, doctors, social workers, residents
family members and other pofessionals.
6. Report any maintenance issues to the Registered Manager accordingly.
7. Communicating with residents in a friendly and appropriate manner.
8. Liaising with head office staff accordingly.
9. Participate in storage, retrieval and disposal of archived documents in line with the Data
Protection Act 1998
10. Provide administration support to the Registered Manager and any other duties required.
11. Maintain an awareness of the Health and Safety requirements.
12. Maintain client and business confidentiality at all times
13. Continual Personal Development to develop oneself and the role.
14. In addition to these tasks, employees may at times be asked to carry out other
reasonable duties as required by the service.