About the role
Salary: Negotiable
The Integrated Care Partnership is a large GP practice and a standalone Primary Care Network (PCN). With a Patient population of 32,000, the Practice is ideally placed to benefit from the unique position of being a single Practice PCN.
To
assist the doctors, other clinicians and management in the provision of a high quality
service. Receive
and direct patients on arrival in a courteous and efficient manner. Process
and effectively signpost patients to the appropriate healthcare professional,
depending on the presenting condition. Answering
general enquiries, explaining processes and responding to requests. Answering
telephone calls, transferring calls or dealing with the callers' requests appropriately. Process patient requests for appointments. Receiving and recording requests for
home visits and messages for the doctors & nurses. Process repeat prescription requests in accordance with company procedures. Giving
results to patients. Enter patient data onto the clinical system (EMIS) and code appropriately. Initiate contact with and respond to requests from patients, team members and external agencies. To provide cover for colleagues absences.
Care Navigator Integrated Care Partnership
We are looking for a professional, friendly and reliable
Care Navigator
to join our team across our four GP surgery sites.