About the role
Description
Position Summary
:
The EPS Account Representative is responsible for collections and follow-up with Employers to obtain prompt/accurate payment on accounts. The EPS Account Representative will assist and manage all aspects of employer account receivable functions of the organization including billing, collections, follow-up, payment posting, and credit balance resolution.
Duties and Responsibilities
:
- Preparation, submission and management of invoices to all Employer contacts.
- Maintain knowledge of current billing requirements for all employer accounts.
- Track and monitor financial activities of all Employer accounts.
- Resolve billing issues of outstanding claims providing information needed such as medical records or results and maintain current aging of accounts receivables.
- Responsible for maintaining workload balance, ensuring maximum efficiency, eliminating rework, and reducing cost.
- Review and respond timely to requests, including emails, telephone calls, issues, account research and resolution as needed by coworkers, management and Employers.
- Participate in meetings, conference calls and training sessions, including Management Meetings, Team Meetings, as well as any meetings while working telecommute during assigned daily work schedule.
- May receive incoming telephone calls and resolve issues communicated.
- Assists in reviewing and balancing transaction reports for administration.
- Performs various duties as needed in order to successfully fulfill the function of the position.
- Ability to interpret and apply policies and procedures.
- Other duties as assigned. This is a safety sensitive position.
Qualifications
:
Education
:
High School diploma and/or equivalent combination of education and experience
Experience
:
12 months experience in Medical field or equivalent
Skills
:
- Ability to use 10key by touch o Able to type 45 wpm
- Basic Microsoft Excel and Word knowledge, Medical billing knowledge o Analytical skills
Organizational skills
Working Conditions
:
- Subject to varying and unpredictable situations and interruptions.
- Occasionally subjected to irregular hours.
- Occasional pressure is due to a fast-paced environment.
- Position may require lifting, carrying or pushing equipment or patients.
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Requirements
Physical Requirements
:
- Must be able to see with corrective eye wear
- Must be able to hear clearly with assistance
- May be exposed to infectious and contagious diseases.
- May be in contact with patients under a wide variety of circumstances.
- Able to handle emergency or crisis situations.
- May be occasionally subject to irregular hours.
- May be required to wear protective equipment as necessary.