About the role
Pay: $25.00 to $26.00 per hour
Description
About Us
Founded in 1945, we are a stable, small-company environment with a global footprint. As a
world leader in breath alcohol detection field
, we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years.
The Role: Technical Accuracy & Research
We are looking for a
high-energy investigator
who treats every account setup like a mission-critical project. This role requires a unique blend of
technical aptitude
and
extreme attention to detail
. You will be managing complex variables including
pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few.
The ideal candidate is a
self-starter
who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks.
Key Responsibilities
Technical Onboarding & Research:
Conduct deep-dive research for new and existing customer setups.
Financial Precision:
Manage and audit
pricing concessions
to ensure billing accuracy. One small error here impacts the bottom line and customer trust.
System Integration (CRM & ERP):
Navigate and maintain data integrity across our
CRM and ERP systems
. You will ensure that front-end customer requests and back-end technical specs are perfectly synced.
Workflow Agility:
Pivot instantly from a technical specification audit to a customer inquiry. You must maintain a positive attitude and a fresh perspective, even in a "controlled chaos" environment.
Information Retention:
Rely on
excellent memory recall
to track specific account nuances and technical configurations.
Requirements
Who You Are
The "Get-It-Done" Personality:
You are proactive and solution-oriented. You don’t wait for a task list; you see what needs to happen and execute.
Detail-Obsessed:
You have a "detective" mindset. Whether it's a dry gas SKU or a specific pricing tier, you find the errors others miss.
A Master Multitasker:
You enjoy a high-volume, busy office. You stay grounded and productive when the pace accelerates.
Technically Savvy:
You have
5 years of experience
working within
ERP and CRM environments
and can grasp complex product specifications quickly.
Requirements
Experience:
5 years
in a technical customer service, research, or account management role.
Software Fluency:
Proven ability to master ERP/CRM systems and technical product databases.
Reliability:
A track record of "owning" your desk and ensuring nothing falls through the cracks
What We Offer
Stability:
A world-leading small company in business since 1945.
Compensation:
Competitive wage based on your 5+ years of expertise.
Benefits:
401K plan with company match.
Culture:
A fast-paced, "family feel" office where your contributions are visible and valued