About the role
Description
Join an Award-Winning Team!
Isaiah House is proud to be recognized as
Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking.
This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.
Come for the career. Stay for the mission. Change lives along the way.
Isaiah House is a nonprofit, Christ-centered addiction recovery organization serving individuals and families across Kentucky.
We provide evidence-based, holistic care through a full continuum of services, from residential treatment to outpatient services and recovery support. We are seeking a compassionate and dependable
Client Engagement Specialist
to join our Team. The Client Engagement Specialist plays a vital role in supporting client retention and promoting successful recovery outcomes. This position focuses on building strong relationships with clients, identifying early signs of disengagement, and providing timely support to encourage continued participation in treatment and recovery.
Key Responsibilities
Monitor client progress and engagement to identify early signs of potential treatment discontinuation
Conduct regular (hourly) check-ins with clients, including new admissions, to support engagement and ensure a smooth transition into the program.
Build trust, rapport, and a strong sense of connection within the Isaiah House community
Provide empathetic support, active listening, and encouragement to address client needs and concerns
Identify early warning signs of disengagement, frustration, or intent to leave treatment
Provide immediate support, de-escalation, and intervention for clients at risk of leaving
Assist clients in problem-solving challenges related to treatment, personal stressors, or general concerns
Educate clients on the importance of continued treatment and the recovery process
Collaborate with clinical staff, TCMs, and leadership to address barriers impacting client commitment
Develop and support strategies to enhance client retention and motivation
Maintain accurate and timely documentation of client interactions and interventions in accordance with company policy
Participate in Staff and Executive meetings and contribute insights to improve client engagement and retention efforts
Reinforce Isaiah House’s Core Values and Mission, emphasizing commitment to each client’s success
Qualifications & Skills
Strong interpersonal and communication skills with a compassionate, client-centered approach
Ability to actively listen and respond empathetically to diverse client needs
Excellent observational skills with the ability to identify early signs of disengagement or distress
Experience in client support, case management, behavioral health, or a related field preferred
Ability to collaborate effectively within a multidisciplinary team environment
Strong organizational skills and attention to detail, particularly with documentation
Knowledge of recovery processes and the importance of ongoing treatment is preferred
Ability to build trust and maintain professional relationships with diverse populations
At Isaiah House, we are committed to creating a nurturing environment that promotes growth, resilience, and community connection. We offer a supportive culture that values your contributions and provides opportunities for professional development as you help clients achieve lasting recovery.
Requirements
Experience in social work, psychology, counseling, or a related field preferred but not required.
Proven experience in client engagement, case management, or related roles
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Empathy, patience, and a genuine desire to support clients’ recovery journey
Ability to work independently and as part of a multidisciplinary team
Knowledge of mental health, addiction recovery, or related treatment modalities is a plus
Join our organization and be part of a compassionate team committed to making a meaningful difference in clients’ lives. We offer a supportive work environment, opportunities for professional growth, and a chance to contribute to a positive impact on community well-being.