About the role
Description
J.Con Salon & Spa is currently seeking a
Guest Care Advisor
who is passionate about providing world-class service. The Guest Care Advisor is a champion of J.Con’s mission, vision, and values, and should demonstrate them skillfully and consistently through the following (as well as all other projects/duties as assigned):
Responsibilities: Must be able to effectively communicate to guests in an attentive, friendly, and courteous manner while providing “world-class” service.
Maintain an accurate and up-to-date point-of-sale (“POS”) program at all times. This includes all facets of the appointment book and the register.
Handles cash and credit card transactions
Meet Retail Weekly/Monthly Sales Goals
Responsible for accurate check in/check out salon guests.
Utilize proper phone etiquette when answering phones.
Provide excellent customer service by educating guests on products while ensuring an excellent experience from beginning to end.
Promote and represent J.Con in a professional and enthusiastic manner
Benefits:
Health, Dental, Accident, Life, Vision
Paid Time Off
Employee Discounted Services and much more!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Schedule: 8 hour shift
Day shift
Monday to Saturday
Night shift
Weekend availability
Supplemental Pay:
Retail Bonus pay
Shifts:
Morning (Required)
Mid-Day (Required)
Evening (Required)
Working Days:
Monday (Required)
Tuesday (Required)
Wednesday (Required)
Thursday (Required)
Friday (Required)
Saturday (Required)
Sundays (CLOSED)
This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
Achievement-oriented -- enjoys taking on challenges, even if they might fail
High stress tolerance -- thrives in a high-pressure environment
This Job Is:
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
Open to applicants who do not have a college diploma
Benefit Conditions:
Waiting period may apply
Only full-time employees are eligible
Work Remotely:
No
Requirements
2-3+ years of fast-paced, hospitality or retail/salon experience
Proficient with technology is a must (e.g., POS system and Apple devices)
Experience on salon booking software preferred
Commitment to excellence and high standards
Ability to maintain excellent telephone and professional customer service skills
Sales required
Ability to work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
Physical Demands:
Ability to stand for long periods of time.