About the role
Description
Jim Shorkey North Hills CDJR is hiring for a Service Advisor to join our team! If you are a highly motivated individual that can multitask and provide excellent customer service, then we want you! We are expanding our Service Departments at every dealership to accommodate our high volume and growth within our company.
In this position, you will be the main point of contact for our valued customers, assisting them with their automotive service needs and making it a great experience.
Job Responsibilities:
Greeting our customers
Actively listening to customers needs and scheduling appointments when needed
Consulting mechanics regarding necessary repairs
Providing customers with information and advice on their vehicle
Using your knowledge of our products and services to sell of provide in-depth information about available parts and service options to our customers
Maintaining positive customer relationship to ensure repeat business
What we offer:
Medical, dental, vison, disability insurance, life insurance, and 401K + match
Employee discount
Paid company issued uniforms.
No Sundays
Paid Parental Leave
Requirements
Possess phone skills for both employee and customer interactions
Have basic computer skills. Training will be provided for necessary programs.
Be organized, professional and courteous
Be committed to 100% customer satisfaction
You must be able to explain repairs in simple terms to their customers, while also being able to understand technical jargon in order to effectively communicate with technicians.
Prior experience is a preferred, but not required.